EXPERT OPINION
HARNESSING THE POWER OF EXTERNAL PARTNERSHIPS While forces must take ownership of their digital transformation, collaboration can amplify their efforts considerably. More can be done to benefit from tech partners outside forces, with 29 per cent of police services lacking support from suppliers and partners. Engaging with private sector
technology suppliers can help senior and chief officers and staff understand where their tech may or may not be efficient, the specific areas for reform and the long-term outcomes it can drive. For leaders, this additional consultancy can be a key driver of police efficiency. By collaborating with informed partners
and forward-thinking tech suppliers, police forces can shift their perception of technology from a challenge to an enabler, and even accelerator. These experts can provide structured guidance, ensuring digital initiatives align with strategic outcomes and operational needs. Additionally, suppliers bring cross-sector expertise, having worked with multiple forces and other public sector bodies, offering a comprehensive and strategic
perspective that minimises the risks of trial and error, and shares best practice.
MOVING FROM ADOPTION TO INTEGRATION Forces can learn from past successful technology implementations. The rollout of Microsoft 365 through the National Enabling Programme introduced commercial cloud computing to UK forces. Its success stemmed from being police-led and designed around operational requirements, demonstrating how well-planned, force-driven technology adoption can improve team collaboration and pave the way for future innovations while minimising risk. But not all envisioned policing
technology programmes have been quite as successful - the Law Enforcement Data Service which aimed to modernise the Police National Computer and the Police National Database being a case in point as a programme that has yet to be delivered after nearly 10 years. According to The Police Foundation’s report, the delay is partly due to the uncertainty around the scope of requirements and shortcomings in
programme management. This highlights the importance of transformation management. It is critical that police leaders work
with all relevant stakeholders from the outset to match project scope to organisational needs. Continuous communication throughout the project build, delivery and post-implementation will also ensure that all training needs are met, and new tools are adopted more effectively to maximise their value.
THRIVING FORCES
With a renewed outlook, police leaders can unlock the full potential of digital tools, empowering officers and instilling confidence across forces. This is not just about improving efficiency - it is about enabling faster, smarter, and more responsive policing. Forces that embrace this shift will strengthen public trust and prepare their organisations for the challenges ahead. Now is the time for police leaders to act - by prioritising digital investment, fostering private sector partnerships, and championing innovation, they can shape the future of policing.
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