search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
YOUR LOCAL CAR:


Why operate in one county when you can cover three – all within a half-mile drive of your office! Your Local Car is a reliable, friendly family run private hire business based in Camberley. Officially in Surrey Heath district, the Hampshire and Berk-


shire borders meet at the entrance to the modern industrial estate in which the the company is based.


Your Local Car is the largest private hire company in Surrey Heath, covering all local areas including Camberley, Farnborough, Alder- shot and surrounding villages. It wasn’t always that way.


EARLY DAYS


The company was founded in 1996 with just one car, by Janet and Alan White. They had noticed a gap in the market when they tried to book a taxi to the local Frimley Park Hospital and found it difficult to find a company to take them at short notice. Mytchett Cars was created to provide a reliable service for the local community and surrounding areas.


When the couple decided to retire, their son Peter White took over the business, with an aim to grow the business and support the local community too. In 2011, he re-branded the company to Your Local Car.


EVERY POUND GOES AROUND


Peter is a passionate believer in keeping every pound spent within the local community, as he explains:


“We support the local commu- nity with a friendly, reliable service when they need us, so they support us in turn. This local-focus approach ensures that a pound spent with Your Local Car stays within the local economy.


We want every pound to ‘go around’, to circulate for the


benefit of the people who live here - and that includes us. We spend with local independent companies where possible to en- sure that customers’ money stays local for as long as possible. This approach supports local families, traders, businesses and workers.”


PHONE AND ONLINE BOOKINGS


The company receives the vast majority of their bookings via phone, and rely on the rapid response and reliability of Yestech, the providers of their phone system. The system enables just a small team to take multiple calls quickly and easily, with allocation, dis- patch and tracking taken care of by the Cordic system. Peter is im- pressed with Yestech’s technology that helps him allocate the right staffing levels for various call periods:


“Yestech has been fundamental to the growth of our business. The technology they provide enables us to monitor the data of the calls so we can ensure we have enough staff to manage the incoming calls at different times of the day. Staff are enthused to ensure we do not miss a call.”


There’s another reason why the phone system is so crucial - and it’s a surprising one…


30 KEEPING CUSTOMERS ‘APPY


Your Local Car has invested in a brand new booking app that rep- resents everything Your Local Car is about. It’s simple to use, offers transparent pricing, keeps customers informed, and offers a channel for communicating with and rewarding regular customers, including special offers and discounts.


It’s a natural progression for the easy-to-use online, website based booking system Your Local Car has employed for the past eight years. The app puts fast, convenient private hire booking at customers’ fin- gertips, with real time features from an instant quote for their journey to seeing where their taxi is on a map, all on their mobile phone.


It’s proved very popular too: since its launch late last year and after the initial surge the company averages six new downloads daily from new users. App bookings have risen above Peter’s original target of 15 per cent to an impressive 20 per cent - and still rising.


FEBRUARY 2020 CUTTING EDGE SOFTWARE


Your Local Car uses robust, industry-led technology to make life easier for their customers. The company uses Cordic technology to monitor cars at every stage of the journey, keeping the customer informed of arrival times via SMS, email or the app. The system au- tomatically issues receipts, so it’s easy for businesses and individ- uals alike to track their expenses - and keep that pound local.


SHARING OFFICES WITH YOUR COMPETITOR!


How many private hire car companies share their office with a ‘rival’ taxi company? Your Local Car does, and it has changed the way they do business for the better. Both companies operate indepen- dently of each other, but work together .


This mutually benefi- cial arrangement be- tween the com- panies reduces dead mileage for drivers, and lowers their mu- tual carbon footprint on the local environ- ment, all thanks to Cordic’s Soft Merger Gateway. Rather than working against each other,


they are stronger together.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112