UBER ANNOUNCEMENT UBER LOCAL CAB IS BEING
DISCONTINUED IN THE UK FROM 11 DECEMBER
Uber has announced it is closing its Local Cab service in the UK – though it plans to
AUTOCAB EMAIL TO OPERATORS: Dear Customer
expand the service
internationally. Local Cab will be switched off on 11 December at 5pm.
An Uber spokesperson said: “Following a review we have decided to discontinue the Local Cab service in the UK, meaning that this product will no longer be available for Uber users. Autocab’s core business is unaffected and continues to grow.”
The core business of Autocab is to provide world leading dispatch technology to 500+ customers in the UK and many more in 35 countries around the world.
Autocab is a subsidiary of Uber whose core business is to provide booking and dispatch software to private hire vehciles and taxis in the UK and internationally.
Local Cab was first launched in 2021 to allow riders in a number of UK towns and cities to request a ride in the app that will be fulfilled by an Autocab-enabled local operator.
UBER EMAIL TO OPERATORS: Dear Operator
Following a recent review of the performance of Local Cab in the UK, we have decided, regrettably, to discontinue the Local Cab service as of Monday 11 December at 5pm. We are very sorry to bring this news and we are extremely grateful for the service provided by operators across the UK since Local Cab’s inception in 2021.
As per clause 9 of your Uber Operators’ Agreement, please take this email as providing 30 days’ written notice of termination of the contract. Any undisputed amounts due at termination will be payable.
If you have any questions, Autocab’s customer care team is available to support you.
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Further to the communication you may have received directly from Uber, the Local Cab service, in which Autocab private hire operators receive jobs from the Uber app, will be terminated on 11 December in the UK.
The combination of the excellent technical integration of Local Cab and the more favourable market fit abroad means that we will be launching Local Cab internationally. Work is already well underway on this, and we look forward to announcing these partnerships in the New Year.
I want to assure you that the termination of the Local Cab service in the UK will not impact our service to you.
As a customer of Autocab you will continue to enjoy the excellent products that we provide, both now and into the future, to help you thrive and grow. Autocab will also continue to operate as an independent entity as it has done since the acquisition in 2021. As per your contract with Autocab, your data is your data and in line with data protection law, your data will continue to be protected. If you have signed a Local Cab contract with Uber, your contract ensures that any driver data provided for tracking details is not allowed to be retained or used by Uber for the purposes of marketing to those drivers.
Autocab has led the UK taxi industry in innovation over the years and we look forward to continuing to lead the UK taxi industry forward. Please see attached a list of 20 features that we have delivered as a result of the investment. We look forward to adding to these fantastic innovations over the coming months.
Any questions please contact me directly or speak to our Customer Care team.
Kind regards Safa Alkateb
DECEMBER 2023 PHTM
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