CALL CENTRE SERVICES
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What makes NexGen Outsource a trustworthy option for taxi businesses?
NexGen Outsource takes pride in utilising secure VPN technology and a WatchGuard firewall to protect client data, along with
quadruple layers of backup internet to ensure service continuity. We conduct checks equivalent to a basic DBS disclosure for all our in-house trained agents. Clients can expect a consistent supply of staff, with additional agents ready at short notice, even to cover for unexpected absences. Our operators are ready to manage all manner of calls, including those from account customers and com- plaints, while maintaining utmost professionalism.
Q A
Q A
Is there flexibility in the types of shifts that can be outsourced?
Indeed. While many clients prefer to outsource the graveyard shift, we are adaptable and capable of covering any
shift that our clients require. This flexibility ensures that taxi firms can maintain exceptional service levels throughout the day and night without the hassle of managing an internal 24/7 workforce.
How can taxi companies begin working with NexGen Outsource?
Starting is as simple as signing up today. Taxi businesses are encouraged to get in
PHTM APRIL 2024 33
touch with us to initiate the setup process and take the first step towards a more streamlined, cost-effective call handling solution. With our skilled agents and robust technological infrastructure, NexGen Outsource is devoted to ensuring that every client enjoys the peace of mind that comes with reliable, professional call centre support.
To get started with NexGen Outsource and revolutionise your taxi business’s call handling operations, simply reach out to us today. Our dedicated team is ready to assist you every step of the way, ensuring a seamless transition to our efficient and cost-effective services. Don’t wait any longer – experience the benefits of NexGen Outsource and elevate your taxi business to new heights of success. There are no set-up costs involved whatsoever. We also offer a one-week free trial with no obligation. Giving you a thorough preview of our services before you make your decision.
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