CALL CENTRE SERVICES TRANSFORM YOUR TAXI BUSINESS WITH
NEXGEN OUTSOURCE PREMIER CALL CENTRE SERVICES
Article by Nexgen Outsource
www.nexgenoutsource.co.uk
Q A
Could you introduce NexGen Outsource and the services you provide for taxi firms throughout the UK?
NexGen Outsource is a pioneering inbound call centre dedicated to delivering top- notch call handling services for taxi
businesses across the UK. From Scotland to the South Coast, we offer our expertise at an unbeatable rate of just £3.50 per hour. Our services encompass everything from straightforward A2B bookings to complex airport transfers and requests for specialised vehicles. Additionally, we offer skilled dispatchers who can manage driver allocations and respond to driver enquiries, ensuring seamless operations at all hours.
Q A
What distinguishes your agents in the marketplace?
Our agents are extensively trained on a variety of dispatch systems, including Cordic, iCabbi, Autocab, Sherlock, Cab9,
and Cab Treasure. They are fluent English speakers with neutral accents, ensuring clear and professional communication. Armed with their comprehensive training and expertise, our agents are well-prepared to handle a wide array of tasks with efficiency.
Q A
How can taxi firms gain financially by partnering with NexGen Outsource?
By outsourcing your call handling to NexGen Outsource, taxi firms can achieve savings of over 70% on their wage bills. Our
service negates the need for a large in-house team, 32
APRIL 2024 PHTM
particularly for less sought-after shifts like the graveyard shift. With our dispatchers at the helm, business owners can sleep soundly, confident that their bookings are being dispatched with reliability.
Q A
What does the setup process entail for new clients?
The setup process is straightforward and swift. Clients simply need to authorise their telecomms provider to liaise with
our network team, Vale Communications, who will oversee the technical arrangements. In a matter of days, we can arrange for clients to interview potential agents. Once content, these agents will receive targeted training on the client’s specific local area and can begin handling calls promptly.
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