SPECIALIST TRANSPORT SOLUTIONS
TRANSFORMING PATIENT AND SCHOOL TRANSPORT: THE HATS AND CORDIC PARTNERSHIP
automation module specifically designed for patient transport and school runs. This feature aligns perfectly with HATS commitment to proving specialist care and assistance to its passengers.
In the world of patient transport, efficiency,
reliability and compassionate care are essential components. This is where HATS shines.
As the leading non-emergency patient transport service (NEPTS) and escorted school run transport provider in the UK, HATS facilitates over 2,000,000 passenger movements annually, catering to a diverse customer base that includes the NHS, clinical commissioning groups, mental health trusts, local authorities, and many public and private medical institutions.
Impressively, HATS serves a substantial portion of London, covering 88% of its boroughs. With a fleet of over 800 vehicles and 12 strategically located depots across the UK, HATS is well equipped to meet the transportation needs of its passengers. Additionally, boasting over 600 passenger assistants nationwide, this number continues to grow, HATS demonstrates its continued commitment to providing excellent service and support, striving to enhance the passenger experience.
HATS has built its reputation on delivering exceptional service and ensuring the wellbeing of its passengers; whether it’s transporting individuals to medical appointments, providing private hire services, or catering to the needs of SEND schools, HATS prioritises safety and comfort above all else. This dedication to excellence extends to every aspect of its operations, including its choice of technology partners.
Recognising the need for a reliable and efficient dispatch system, tailored to its specialised require- ments, HATS turned to Cordic, a leader in dispatch technology with over 20 years’ industry experience. What sets Cordic apart is the specialisation in its passenger assistant solution, a scheduling and
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Additionally, HATS was impressed with Cordic’s aggressive and innovative development road map for 2024/25, together with the ability to manage large- scale multi-site, multi-fleet operations and the capability to make an implementation with complexity a possibility.
Cordic’s dispatch system offers a comprehensive suite of tools designed to streamline operations and enhance the passenger experience. With features tailored to patient and school run transport, such as automation tools and sophisticated scheduling software, HATS
can ensure timely and safe
transportation for all passengers. Moreover, Cordic’s user-friendly interface empowers operators, drivers and passengers alike, making the journey smoother and more enjoyable for everyone involved.
By partnering with Cordic, HATS is taking a significant step forward in its mission to deliver high quality patient and school run transport services. With Cordic’s specialist passenger assistant solution, HATS can provide greater support to passengers with unique needs, including those requiring medical assistance or attending specialised schools. This feature will not only improve the level of service that HATS
can offer but also demonstrates its
commitment to meeting the diverse needs of its passengers.
The HATS project represents a significant step forward in the evolution of the patient transport services. By leveraging the expertise of Cordic and adopting cutting-edge technology, HATS is poised to deliver even greater value to its customers and ensure the wellbeing of all passengers.
As they continue to innovate and improve, HATS and Cordic are paving the way for a brighter future in patient and specialist school transport.
APRIL 2024 PHTM
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