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ASSISTANCE & REPATRIATION REVIEW 2018 nt


Technology … needs to work in tandem with appropriate and effective training for those operating overseas


the resources and skills within the team at the scene that make the difference between success and failure. Te initial evacuation, usually to a local medical facility, is more often than not carried out by the team on the ground." Jonathan Brown, Risk Team Manager at CEGA, the global travel risk, assistance and claims specialists, pointed out that while emergencies overseas can’t always be avoided, intelligent technology can help prepare, inform and locate travellers; often preventing an emergency from escalating into a crisis.


Tech as an enabler ITIJ spoke to Bruce McIndoe, President of iJet International in the US, about the role that technology can play in the event of an emergency. Te most important thing that technology can do, he says, is to enable two-way communication with all the people that are impacted: “With the ability to communicate, important messages can be sent out to keep people informed of the situation, let them know what to do and to co-ordinate getting help. Enhancing this communication with the ability to obtain or maintain awareness of the location of the person is also of great help, especially when getting help to the person.” Brown of CEGA, meanwhile, said: “Mobile travel tracking and intelligence apps can enable an individual abroad (and their employers or family) to receive alerts about real-time health, security or environmental risks, so that travel plans can be changed or delayed and exposure to incidents minimised. In the aftermath of an emergency, they can also enable an ill or injured traveller to request medical or security assistance and to be found quickly.” Australia-based Dynamiq is a global emergency management company and as part of its offering, it has developed a secure online crisis management software system to ‘empower organisations to manage crises and security incidents. It has four


unique, complimentary systems to cater to different business demands. All of which can be tailored to suit a corporate entity’s specific needs: • Crisis and Emergency Management System (CEMS).


• Security Incident Management System (SIMS).


• Issues Management System (IMS). • Message Manager. Te system connects teams from multiple locations worldwide, effectively creating a virtual control room from which those involved can gather accurate and timely information, and enabling seamless communication. Data security is obviously vital to organisations, and the system uses encrypted data and is ISO accredited. US-based RockDove Solutions launched its In Case of Crisis app at the London Olympics, and from there has grown to support over 750 companies. Te app provides instant, one-touch access to emergency procedures, best practices, contact lists and more, ensuring employees can react quickly and decisively. Te firm says: “Te platform leverages the power of mobile technology to operationalise emergency plans, transforming lengthy documents into digital playbooks that are available at the tap of a finger on any mobile device.” Ingle International’s global security networks, online info centre and blog, 24/7 support centre and mobile and web application – Travel Navigator – are all designed to proactively keep travellers informed and safe. In addition to global security alerts and access to assistance and medical providers at the touch of a button, Travel Navigator integrates policy details and other important features for a convenient end-to-end solution for travellers. Real-time alerts and pre- travel location warnings for dangers such as terrorism and natural disasters can provide members with a way to minimise risk, or, at the very least, be prepared to respond to potential situations that may arise,


| 5 International Travel & Health Insurance Journal


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