ASSISTANCE & REPATRIATION REVIEW 2018


involvement in strategic issues such as organisational direction, business structure and investment decisions, and operational efficiency. In addition, day-to-day responsibilities generally include clinical performance, quality improvement, provider and patient satisfaction and medical informatics.” A broad and deep understanding of healthcare delivery systems and market dynamics should


be paired with a working knowledge of different business disciplines, she agrees: “Medical directors need to keep abreast of regulatory and accreditation standards, the implications of healthcare law, and delivery system trends.” Tere is another aspect to consider here. A medical director’s knowledge and experience can carry weight when a third-party medical


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| 45 International Travel & Health Insurance Journal


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