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ASSISTANCE & REPATRIATION REVIEW 2018


Medical oversight


What does it take to be an assistance company medical director?


The role of the medical director is crucial within each assistance company, providing oversight of the measures taken to care for insureds in need. James Paul Wallis asks what it takes to succeed in this role


Given that a key part of an assistance company’s work involves influencing or contributing to the medical care given to insureds, it’s important to have a robust system of medical oversight in place. Typically, this medical management is the


42 | International Travel & Health Insurance Journal


responsibility of the medical director, who is responsible for ensuring that staff have the knowledge and skills to make good decisions and provide appropriate care, and also gets involved in individual cases as needed.


What makes a good medical director? Let’s start with the basics: qualifications and experience.


The know-how If you’re looking to work in this role, you’ll want a medical degree from a


recognised university, points out Dr Mitesh Patel, Medical Director UK at Aetna International. Dr John Quinn, Medical Director at Tangiers International in Malta, re-iterates this, noting that while there are no regulations he’s aware of that would require


>>


If you’re looking to work in this role, you’ll want a medical degree from a recognised university


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