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ASSISTANCE & REPATRIATION REVIEW 2018


partner with to support their clients’ non- medical and security requirements very carefully. Tey should ask some critical questions: Do they come to the point-of- incident? What geographical coverage do they have? What response times do they claim? If the air space is closed, what options do they have? If an initial response option is denied, what does the back-up look like? And then they should be tested because the security industry is notorious for over promising.”


Duty of care considerations Most – approximately 70 per cent – of UHC Global’s security assistance work is done under contract directly for employers – mainly NGOs, corporates, government,


and athletic federations. “Students travelling abroad are a big part of our business,” says LeBlanc. Te rest is through insurance policy cover.


UK-based Anvil Group has a similar balance of direct and indirect business. Tom Huntley, Head of Physical Operations, points to the growing importance of duty of care as a consideration for employers regardless of whether they want security assistance provided via a direct contract or by their insurer. “One thing that has changed,” says Huntley, “is that businesses are understanding the need for their duty of care, which I think wasn’t there before. It’s not just the fact that there are terrorist incidents – there always were with the IRA [in the UK] – but things such as the UK’s Corporate Manslaughter Act have mandated a need for


corporations to understand their duty of care. Security has come on to the agenda because of that. Historically, security might have been an afterthought that’s looked at the day before people fly


14 | International Travel & Health Insurance Journal


The future is greater integration of technology with indemnified products combined with an assistance industry able to offer robust and flexible response options to clients anywhere in the world in a timely manner


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