TOP 10 AIRPORTS: TOKYO NARITA INTERNATIONAL
new shops opening in 2018 to lift the commercial footprint to 2,400sq m. When TRBusiness spoke to NAA
this time last year, the operator revealed an ambition to reach JPY165 billion/US$1.5 billion in on-airport duty free, merchandising and F&B sales for the 2021 financial year (ending March 2022), bolstered by a JPY8bn/US$72.4m capital injection into Terminal’s 2 and 3. Unsurprisingly, NAA would not
be drawn on the JYP165bn forecast. Eguchi responds: “We don’t know when this pandemic will end, so it is difficult to produce a rational estimate while it is affecting our business. “At this stage, we are still pushing
ahead with our medium-to-long term growth investment projects.” However, plans
revealed
previously in a document to renovate Terminal 2’s popular 5th Avenue shopping complex in Terminal 2 to 2021 remain ‘on track’, confirms NAA. The operator tells TRBusiness
that airside and landside retail and F&B sales for fiscal year 2019 (April 2019-March 2020), which includes revenue from retail operators FaSoLa Duty Free, Jatco, ANA Trading Duty Free Co. and Jal- DFS among others, fell by 10.6% to JPY127.9bn.
Duty free shop sales took a 52% share of total revenue, posting a decline of 14.8% year-on-year to JPY67bn/$603m, while airside and landside stores and F&B outlets took a 37% and 11% share, respectively. General merchandise and F&B
revenue totalled JPY47.3bn and JPY13.6bn, respectively. PRC, Taiwan and Hong Kong
customers accounted for 54% of NAA Retailing’s sales and delivered a per customer spend average of 50% more than Japanese travellers, although customers from Japan and other Southeast Asian countries remain an important segment.
Traffic +4% to 44m in 2019 Total passenger traffic for the 12 months ending 31 December grew 4.1% to 44.34m, with international volumes lifting 3.6% to 36.7m. NAA says that it is difficult to
produce a ‘rational estimate’ for duty free and tax free sales in 2020/2021 while Covid-19 continues to impact the business. In turn, it would not pass comment
on international passenger targets for this year. “As it mostly depends on the
Japanese government’s policy for relaxing border measures, we are not able to have a clear picture yet,” adds Eguchi.
“Plans for reopening shops are subject to ongoing change as we monitor the evolving situation concerning the government, airlines and customers.”
Hiroomi Eguchi, Vice President, Retail Operations Department, Narita International Airport Corporation (NAA)
Looking ahead, the operator
foresees a gradual easing of travel restrictions beginning with domestic traffic before international trips. “Restrictions will be lifted first
for business travellers, then for exchange students and finally for tourists,” adds Eguchi. “We continue monitoring the
situation and will respond to it flexibly and effectively. “Figures last fiscal year were
boosted by the increase in passengers on China routes due to the transport capacity increase between Japan and China commencing under the winter 2019 schedule. “Therefore, we expect to see a
recovery in demand for travel by high-spending Chinese passengers after the pandemic has retreated.” «
NRT – Tokyo Narita, JP
AUGUST 2020
TRBUSINESS 43
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