TOP 10 AIRPORTS: HONG KONG INTERNATIONAL
“As trying as it was, the past year would only be a temporary setback. HKIA is a leading international hub, and I am confident that our traffic levels will recover.”
Fred Lam, CEO, Airport Authority Hong Kong (AAHK)
would recover. “But we are confident that when
Covid-19 subsides, demand for air travel will rebound,” said AAHK. “To meet long-term traffic demand
and retain our leading position, we are maintaining our long- term development plans to meet future demands.” One of the ways it believes it
of the luxury shopping zone will be finished by the end of 2020 and, in 2020/21, two tenants will start fit-out works in the airport’s two- storey icon shops. However, these developments
will be taking place during an unprecedented era for the region’s travel and tourism industries and air traffic does not look set to recover to 2019 levels for at least a couple of years.
Data-driven airport As has been extensively reported, Covid-19 has resulted in a challenging operating environment since January 2020 in which travel demand has fallen through the floor. By the airport authority’s own admission, as of May 2020, it was still too difficult to tell when passenger demand
can ‘meet future demands’ is by developing its ‘HKG My Flight’ app that will let passengers pre- book services before they arrive at the airport. It will also continue to enhance
its Wi-Fi network and is rolling out 5G technology at HKIA. “To gain a better understanding
of passenger behaviours and generate operational insights, we are using data generated in our daily operations to transform HKIA into a data-driven airport,” according to AAHK. “This will help us enhance
resource allocation, deploy personnel more effectively and improve productivity. We will continue to introduce new technologies and carry out enhancement projects to optimise the use of our facilities.” New commercial facilities
around HKIA – together with a growing transport network that
includes the Hong Kong-Zhuhai- Macau Bridge and the Guangzhou- Shenzhen-Hong Kong Express Rail Link – are fuelling a transformation of HKIA from a city airport into an ‘Airport City’. Skycity, a major integrated
development with retail, dining and entertainment
facilities
connected to Terminal 2, will provide local residents and global visitors with an ‘extraordinary experience’ according to AAHK. However, in view of Covid-19, the
simple fact remains that profits will need time to recover and will ‘grow at a slower pace in the medium term’, added the airport authority. These sentiments were echoed
in a statement from CEO Fred Lam. “In 2019/20, HKIA faced the
most difficult year in its history. I would like to express my deep gratitude to the airport community and our business partners for their perseverance and support during this crisis. “As trying as it was, the past year
would only be a temporary setback. HKIA is a leading international hub, and I am confident that our traffic levels will recover. “I look forward to working with
the airport community to revitalise our city’s economy and take HKIA to new heights.” «
HKG – Hong Kong, HK
40 TRBUSINESS
AUGUST 2020
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