TOP 10 AIRPORTS: SINGAPORE CHANGI
“We are humbled to be named Best Airport by Skytrax for the eighth consecutive year. The affirmation pushes us to continue pursuing new innovative retail experiences and offerings.”
Spokesperson, Changi Airport Group
granted permission to transit through Changi from destinations such as Frankfurt and London Heathrow to any destination operated by Singapore Airlines, SilkAir or Scoot . Passengers can also transit at the
airport from points in Australia, China and Japan. The move was part of the airport’s strategy to gradually re-open air transport.
strategy accordingly. This is shaped by a S$112m/$81m
Aviation Assistance Package which has been provided for the airport community by the Singapore government, Civil Aviation Authority of Singapore and CAG. The amount includes a 15%
property tax rebate, which CAG received from the government and passed on to the aviation community. “We also offered our
concessionaires in the transit and public areas a 50% rebate on their monthly basic rental for a period of six months from February 2020,” the Spokesperson emphasises. “This is in addition to an automatic
rental offset tied to passenger movements at Changi Airport, which our concessionaires receive as part of their tenancy agreements.” On 29 June 2020, Singapore Airlines and SilkAir customers were
Transit Holding Areas CAG has been working with national agencies to ensure transit passengers enjoy a safe and positive airport experience, despite travel restrictions. The Spokesperson explains: “CAG has set up Transit Holding Areas (THAs) in Terminals 1 and 3 where passengers can wait comfortably for their next flight.” The airport operator has also
brought vending machines to the THAs, in addition to comfortable seating, free Wi-Fi and entertainment zones. The vending machines give passengers the opportunity to purchase light meals, snacks and drinks. In addition, CAG has worked with
tenants to bring on-site kiosks where passengers can purchase snacks and food items such as chocolates, salted egg snacks and other local delicacies. “As an added service, we have also introduced a special delivery service.
This allows passengers to order food, including halal options from selected airport food and beverage outlets,” adds the Spokesperson. Safety measures and safe
distancing, along with stringent cleaning and disinfecting regimes have been implemented across all retail and food and beverage establishments at the airport to give shoppers and diners peace of mind. “High contact areas are sanitised
at Changi, along with fitting rooms after every use. “Acrylic screens are also placed
at counters and manned by staff to provide a safer barrier between travellers and staff,” says the Spokesperson, who adds that temperatures are taken at designed entry points. With Covid-19 severely impacting
global air travel and retail, CAG has enhanced its
iShopChangi.com platform. The airport operator has worked
closely with tenants to extend their tax free offerings to non-travellers and tap opportunities in the domestic market. “The platform now features
more than 5,000 products from top brands across beauty, electronics, fashion and lifestyle products for non-travellers,” the Spokesperson concludes. «
SIN – Singapore, SG
26 TRBUSINESS
AUGUST 2020
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