VOLUME 25, NUMBER 4


CONTENTS 7 MEET THE 2019 LARGEST PROVIDERS IN SENIOR LIVING


All the numbers: The 140 largest providers, 20 largest in each category, 25 largest not-for-profi ts from LeadingAge and Ziegler—and the stories behind the data, from multiple CEOs’ perspectives.


DEPARTMENTS


OPERATIONAL EXCE LLENCE


30 How could telehealth perform as an alternate revenue stream? A look at the benefi ts and challenges


40 Change Agent: A Silicon Valley advocate has a fresh approach to community engagement for developers


CONSUMER CHOICE


42 Thought Leader: What if it isn’t a crisis? A perspective on retirement savings from a former deputy commissioner of Social Security


3 EDITOR'S LETTER


44 FROM THE EXECUTIVE DIRECTOR'S DESK


45 Q&A WITH THE EXECUTIVE DIRECTOR


46 THE HEART OF SENIOR LIVING


52 ARGENTUM ADVOCATES FOR YOU


54 PEOPLE AND PLACES


Be sure to visit argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.


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26 49


THE MIDDLE MARKET OPPORTUNITY: HOW MIGHT IT IMPACT COMMUNITIES?


NIC’s “Forgotten Middle” study revealed concerns about the future of senior living. But some providers saw the opportunity.


GENERATIONAL INSIGHTS CAN HELP WEATHER THE WORKFORCE CRISIS


The best-selling author who “invented” millennials previews his Argentum keynotes with a look at how to get the best out of each generation.


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