VOLUME 25, NUMBER 1
CONTENTS 6 CRAFTING A STRATEGIC PLAN BEFORE DISASTER STRIKES
Review the “game plan” needed for emergency and disaster preparations including building a strategy, coordinating eff ective training, fostering community partnerships, and executing a plan.
DEPARTMENTS
WORKFORCE DEVELOPMENT
18
Empowering Front Desk and Concierge Staff with Training
QUALITY IMPR OVEMENT
26 Thought Leader Profi le: Yara Haddad, CDC
27 Change Agent Profi le: Rep. Dan Donovan (R-NY)
OPERATIONAL EXCE LLENCE
36 Managing Media in the Face of a Crisis
42 Streamlining Operations with Resident App Engagement
3 A NOTE FROM ARGENTUM
46 FROM THE EXECUTIVE DIRECTOR'S DESK
48 THE HEART OF SENIOR LIVING
52 ARGENTUM ADVOCATES FOR YOU
54 PEOPLE AND PLACES
Be sure to visit
argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.
CONNECT WITH ARGENTUM
argentum.org/facebook
argentum.org/twitter argentum.org/linkedin JANUARY/FEBRUARY 2018
ARGENTUM.ORG 5
28 40 The Ridge
FIVE BEST PRACTICES TO REDUCE THE RISK OF EMPLOYEE INCIDENTS
Read tips for community leaders on reducing the likelihood of employee accidents and other incidents.
WHAT YOU NEED TO KNOW: ENTERTAINMENT COPYRIGHT AND LICENSING
Learn about agreements and permissions needed for entertainment programs at your community.
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