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VOLUME 25, NUMBER 1


CONTENTS 6 CRAFTING A STRATEGIC PLAN BEFORE DISASTER STRIKES


Review the “game plan” needed for emergency and disaster preparations including building a strategy, coordinating eff ective training, fostering community partnerships, and executing a plan.


DEPARTMENTS


WORKFORCE DEVELOPMENT


18


Empowering Front Desk and Concierge Staff with Training


QUALITY IMPR OVEMENT


26 Thought Leader Profi le: Yara Haddad, CDC


27 Change Agent Profi le: Rep. Dan Donovan (R-NY)


OPERATIONAL EXCE LLENCE


36 Managing Media in the Face of a Crisis


42 Streamlining Operations with Resident App Engagement


3 A NOTE FROM ARGENTUM


46 FROM THE EXECUTIVE DIRECTOR'S DESK


48 THE HEART OF SENIOR LIVING


52 ARGENTUM ADVOCATES FOR YOU


54 PEOPLE AND PLACES


Be sure to visit argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.


CONNECT WITH ARGENTUM argentum.org/facebook


argentum.org/twitter argentum.org/linkedin JANUARY/FEBRUARY 2018 ARGENTUM.ORG 5


28 40 The Ridge


FIVE BEST PRACTICES TO REDUCE THE RISK OF EMPLOYEE INCIDENTS


Read tips for community leaders on reducing the likelihood of employee accidents and other incidents.


WHAT YOU NEED TO KNOW: ENTERTAINMENT COPYRIGHT AND LICENSING


Learn about agreements and permissions needed for entertainment programs at your community.


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