provided to the company and its customers


• Maintaining an operations policy manual to include flight, maintenance and pertinent company policies


• Ensuring that department personnel are thoroughly familiar and comply with company policies, appropriate FARs and pertinent operating manuals, practices and publications


• Establishing programs for pilots and maintenance technicians, including proficiency reviews, initial training, recurrent training and upgrade training


• Analyzing various training sources, which could include aircraft training flights, simulator training, enroute flight checks, ground school training and prepackaged learning courses


• Anticipating the need for upgrade training to meet additional or replacement needs


• Evaluating department personnel periodically to ensure superior levels of performance


• Establishing standards and limitations to ensure safe and efficient department operations


• Establishing flight dispatch policies and procedures that govern the approval, delay, or cancellation of flight operations


• Monitoring the flightcrew and dispatchers to ensure they comply with flight dispatch policies and procedures


• Coordinating the activities of the maintenance department with flight operations to achieve the company’s goals and objectives


• Helping personnel understand the company’s objectives and each other’s needs


• Establishing and monitoring security procedures to protect the aircraft and company facilities


• Establishing and maintaining lists of aviation-related vendors that meet the highest level of aviation safety


• Representing the company in aviation matters through trade associations, the FAA, state or municipal aviation bodies, airport management, community organizations and contract agencies


• Maintaining high morale through an awareness of company and department policies, employee development programs and periodic department meetings for the two way communication of ideas, goals and objectives


• Implementing specific programs of local, regional, or national concern, consistent with company policy, in such areas as affirmative action, energy conservation, equal employment opportunity (EEO) and environmental control


• Establish severe weather/natural disaster procedures to protect personnel, aircraft and facilities. Procedures should address plans for (but not be limited to) situations involving hurricanes, tornadoes, high winds, flooding and hail


29 Aviation Basics


Safety Manager/Officer


NBAA recommends that Corporate Members appoint at least one individual to fulfill the safety manager/safety officer function and that this person report directly to the aviation department manager, or equivalent. The safety manager serves as a liaison with NBAA on all matters related to safety.


• Acts as resident expert on matters related to all aspects of safety


• Ensures that safety program elements are carried out


• Acts as liaison with safety organizations (formal and informal) on matters of industry safety concerns


• Provides periodic reports to management on program status and compliance


• Monitors trends in voluntary reporting system and accident and incident reports


• Makes recommendations to correct/prevent identified safety issues


• Communicates safety issues to all within the flight department


• Monitors compliance with applicable safety standards (e.g., DOT, FAA, OSHA, EPA)


• Monitors corrective/preventative actions


Chief Pilot If an aviation department manager is employed, the chief pilot should report to that person and perform such duties as the manager assigns. If only a chief pilot is employed, all of the aviation department manager’s duties, as detailed above, will be performed by the chief pilot, in addition to the duties listed below.


• Remaining informed of the latest developments within the business aviation community, including the FARs, and other Federal, state, local and foreign regulations affecting operations


• Establishing and supervising the initial and recurrent training of aviation department personnel, both internally and externally with a professional training facility


• Instructing flightcrews in the use of the standard operating procedures (SOP) manual


• Ensuring that revisions and amendments to the standard operating procedures are current


• Preparing and distributing periodic reports and statistics as required


• Assisting with the preparation of budgets and financial forecasts


• Reviewing the current budget implementation


• Evaluating department expenditures incurred by subordinates


If the chief pilot also is the aviation department manager (and perhaps a line captain), the chief pilot’s duties could appear overwhelming. In this instance, many of the listed duties should be delegated to other aviation department


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