Safety Issues and Errors
1. Pilot believed cabin aide to give the preflight briefing and had sufficient knowledge to conduct an emergency evacuation. He didn’t know her role for the flight.
2. Poor preflight crew briefing neglecting assignment of pax safety briefing. 3. Lack of a seatbelt compliance check. 4. Cabin aide’s failure to collect beverage service items before takeoff.
5. Cabin aide’s inability to open the main cabin door and conduct a professional evacuation. 6. No passenger preflight safety briefing given.
7. Passenger’s misconception of the cabin aide’s job function. They thought she was a safety trained Flight Attendant.
Inadequate Safety Training for Cabin Aide On the basis of the cabin aide’s performance during this accident sequence, including the lack of a seatbelt compliance check, her failure to collect beverage service items before takeoff, failure provide a preflight passenger safety briefing and her inability to open the main cabin door and conduct a professional evacuation, the Safety Board concluded that “the cabin aide’s training did not adequately prepare her to perform the duties with which she was tasked, including opening the main cabin door during emergencies.”
According to 14 CFR 135.295, no person may serve as a flight attendant on a Part 135 flight unless the certificate holder “has determined by appropriate initial and recurrent testing that the person is knowledgeable and competent” in numerous areas, including the following:
• Crewmember assignments, functions, and responsibilities during ditching and evacuation of persons who may need the assistance of another person to move expeditiously to an exit in an emergency
• Briefing of passengers • Location and operation of portable fire extinguishers and other items of emergency equipment and • Location and operation of all normal and emergency exits, including evacuation chutes and escape ropes
On this flight the cabin aide was hired by PJM to be a customer service representative, not a required, qualified crewmember (aka “flight attendant”.) Therefore, she was not required to have safety training, which put all involved in peril.
NTSB CONCERNS:
As illustrated during this flight, passengers mistakenly believe that a cabin aide/customer service representative on board an on-demand charter flight had received safety training equivalent to that received by qualified flight attendants when in fact that aide/representative might have received minimal or no safety training.
NTSB FINAL RECOMMENDATION:
The Safety Board believes that the FAA should require that any cabin personnel on board 14 CFR Part 135 flight who could be perceived by passengers as equivalent to a qualified flight attendant receive basic FAA-approved safety training in at least the following areas: preflight briefing and safety checks; emergency exit operation; and emergency equipment usage. This training should be documented and recorded by the Part 135 certificate holder.
Providing those individuals with basic safety training could provide valuable safety results in an emergency, especially in the event of flight crew injury.
NTSB Report Link:
https://www.ntsb.gov/investigations/AccidentReports/Pages/AAR0604.aspx
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