However, it is almost impossible to know everything about everything and foolish to think so.


When


faced with a problem brought to you by a resident, the information may be readily available to reply with. For instance, a resident might want to know when the repairs to the pool will be finished and the answer could be immediately given. But rather than reply with a definite date, it might be best to say that the date is expected to be on such and such a day,  better might be to add, “and I could find out and get back to you…”


 beings and accepted with open arms. Although dif- ficult at times, directors, managers and staff members must assume that a frustrated resident is not an en- emy and poised to attack you personally. The actual truth is that you are in a position to create a posi- tive nurturing environment in your community by a simple act of trust from one human being to another. Your position in your community can be an opportu- nity to help build a great place to live that can lead to a happiness that can enrich you.


 is a member of the Board of Directors of Leisuretown HOA in Vacaville, Ca. He is a retired teach-        years. After twenty years of service retired firefighter/paramedic.


Past experience as


sole proprietor of businesses such as art gallery, television and the- ater production company and director of non profit theaters.


 21


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32