she was unhappy with the landscaping company with which we recently contracted for services. Patience is not only a virtue but an absolute necessity. Listening includes keeping your eyes and ears open, occasion- ally nodding not for agreement but “I hear you and validate your feelings.”
Observe the person’s body language and react to it positively. Keep eye contact with the person so you avoid sending implied messages that you don’t care or don’t have the time for your complaints and concerns. Ask questions so you avoid misunder- the individual has said. Wait until the individual has finished before you offer anything to respond to the problem.
Of course, this kind of reaction to a resident means that you are always open to others and applying to the Vatican for sainthood. But try it anyway and practice that for your
2. Interact on a Positive &
Sympathetic Basis Try to remember that in most cases, there is a vast majority of residents that feel positive about your ef- forts as a Board of Director or community manager. It is sometimes easy to forget that most people like you, respect you and approve of your efforts. Although vo-
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cal and aggressive at times, there is always going to be a small group of residents who are vehemently opposed to anything you try to accomplish. They will denigrate everything indiscriminately and try to defeat you by loud comments and actions. Treat each negative com- people are accepting and need assis- tance from you rather than becom- ing cynical and negative yourself.
As an educator for many years, I questioned the philosophical wis- dom of catering to the lowest abil- ity and attitudes of the disruptive elements in the classroom. Why his or her time dealing with the who demanded unreasonably to be difficult controlling. The typical reason for catering to the hostile students is that they could not be deprived of their education. But what about those students waiting and wanting their educational goals group of residents who complain
the loudest and longest should be heard and recog- The role of the director or manager should be primar- ily focused on the positive nature of the community.
3. Answer Directly or Promise to Find Out
It is said that an attorney should be knowledgeable and have all the answers when ready to represent a client.
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