How did you collaborate with Nikki O’Hanlon to rebrand the Bank of Ireland learning
experience? Nikki and I were heavily involved in the LMS integration in 2017. Less than a year later we rebranded our learning service and as part of the rebrand we also launched LinkedIn Learning internally in Bank of Ireland. Fromthe outset, Nikki and I wanted to change our learning service fromthe old to the new digitalised world and we wanted to give this new look and feel withmore exciting content to our 11,000 learners at Bank of Ireland. I really think it helped us drive themessage to our learners that we were focusing on themand putting themat the centre of our learning service.
Personally, I think Nikki and I have a very productive working relationship, I think we’re both very open to new ideas and have a clear understanding of the way technology is growing. One of our biggest achievements and proudestmoment to date was presenting our rebranding journey at the IITD Conference in December last year.
Career highlights Without a doubt, themigration of our new LearningManagement System, that Learning Exchange introduced to all colleagues in Bank of Ireland in July 2017.
Our learning service had been around for 12 years and in 2017 we knew it was time for a change. We realised we needed to start engaging with themodern learner and treat our service like a product to bemarketed and sold.We had to refocus our thinking to our day-to-day learners and their end experience. Learning- Zone began to sound transactional, a place where the trainer told, and the learner listened. We know that themodern learner has different needs and expectations and is ready to gomore digital. Our previous brand was known as Learningzone, the name itself and what it stood for was no longer aligned to the new world of learning or the digital world we all interact with every day.
What are your goals? Throughout the last couple of years our focus has changed to keep our learners and their needs in our focus. This project has givenme great satisfaction fromstart to finish and I would love to work on similar projects. I want to continue growingmy skillset, for example completing the Project Management Professional (PMP) exams this year.
Themost pressing issues facing L&D professionals today? The biggest challenge I see is leveraging the digital technology in a way that the learner can apply it to their role and develop personally using a learningmethod that suits their needs.
Who do you admire and why? My parents aremy inspiration - they have supportedmy sister and I throughout our school, career and travelling choices, regardless what we have wanted to do. They have always wanted the best for us both and I’mgreatly appreciative of them. Then the colleagues that I currently work with at Learning Exchange (Accenture and BOI) - it’s such a wonderful teamwhere everyone is extremely supportive and encouraging.
Inspirational read that you constantly refer to? I read a book duringmy MBA called “Everyone Communicates, Few Connect” by John C. Maxwell. This book thoughtme the importance of communicating and connecting correctly, not just inmy professional life, but inmy personal life.
Favourite way to chill out? I have recently returned froma skiing trip which I found exhilarating. I find walking in the Phoenix Park or going to the gymhelpsme switch off, but I would be lying if I said I didn’t like chilling at home with a glass of prosecco.
Bank of Ireland's Nikki O'Hanlon (left) with Ashley Kenny presenting at the IITD National L&D Conference last December 30
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