July/August 2026


www.nitravelnews.com


UPDATES | 9


WTTC Backs Smarter Border Checks to Keep European Travel Moving


THE World Travel & Tourism Council (WTTC) is calling for a coordinated approach to the introduction of Europe’s new Schengen Entry/Exit System (EES), saying the technology has the potential to improve both border security and the travel experience if implemented effectively.


The global tourism body is urging European authorities to ensure airports and border crossings are fully prepared ahead of the rollout by investing in staffing, reliable technology and clear communication for travellers. WTTC is also encouraging wider use of digital pre-registration tools, including the Travel to Europe app, to help speed up border processing and reduce waiting times.


Research was taken out by the organisation and found that lengthy delays at border crossings could discourage some travellers from visiting


Europe, underlining the importance of a smooth and efficient launch.


The call comes as Europe continues


to strengthen its position as one of the world’s leading tourism destinations, with the Travel & Tourism sector contributing around $3 trillion to the European economy and supporting more than 40 million jobs. Gloria Guevara,


CEO of WTTC, said: “EES represents an


important step


President & towards


smarter,


more secure borders for Europe. But implementation must be practical, coordinated and traveller focused. “If lengthy delays become accepted practice, travellers will look elsewhere. Europe cannot afford to compromise its competitiveness or the experience it offers millions of visitors. We encourage policymakers to work closely with industry to ensure the system delivers on its promise of better borders without creating unintended barriers to travel.”


Jet2 Launch Brand-New Mobile App Feature Enhancing Customer Holiday Experience


JET2 has announced a brand-new functionality


within its mobile app


which currently provides customers with updates and information regarding their holiday.


The technology enhancements are part of


Jet2’s continued investment into delivering its industry-leading customer experience, including digitally, to make holidays even simpler, smoother and more convenient for customers.


As part of the new app functionality, customers are now able to view live flight times, flight status and updates from 72 hours before their departure. This brand- new feature is being launched today and will provide customers with accurate and timely information about their flight exactly when they need it most.


Customers can now also view details about how and when they can meet their Jet2 in-resort Customer Helper, as the app will enable them to view visit times and locations, as well as the Customer Helper’s name. By providing customers with easy, on-the-go access to accurate visit information, Jet2 is improving customer satisfaction


even further, whilst also


enhancing operational effectiveness. These latest app updates reflect Jet2’s


ongoing focus on reviewing and evolving its digital offering in line with what customers want most, particularly around simplicity, ease, speed, reliability and award-winning customer service The functionality is already available to Jet2 customers taking a coach transfer back to their departure airport when returning home from their holidays in the Balearics, Canaries,


Mainland Spain, Morocco,


Turkey and Bulgaria, and is expanding to Greece, Cyprus, Malta, Faro and Madeira this summer too. David Hills, Chief Customer Officer


at Jet2, said: “We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customer’s hands, we are improving our industry-leading customer experience even further. This is part of our continued investment in delivering the very best customer service there is, and it is another example of how we are continuing to evolve our app and digital offering in response to what customers want from us.”


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