CONVERSATION INTELLIGENCE


Why Conversation Intelligence Is the Secret Sauce of Winning Virtual Sales Teams


BY KEVIN BEALES, VP & GENERAL MANAGER, REFRACT, AN ALLEGO COMPANY


Conversation Intelligence helps solve enablement challenges and lets you scale your efforts quickly and easily.


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f you’re managing a sales team, you want to reach your quota, right? In B2B sales, hitting that number is what matters most. Reaching your goals is a sign that your team is performing at its best. Conversation Intelligence can help you get there. Today’s sales managers face tremendous


pressure to achieve ambitious targets. Now more than ever, leaders need to up their game to increase productivity. But the reality is that over half of all sellers miss their quota in an average year. And this year has been anything but average.


How can you help your sales reps perform better? How can you understand where they’re falling short, why they’re making these missteps, and how to help them improve? You need a way to enable every rep to be their best every single day. The answer is Conversation Intelligence – a software tool that uses data to help you make better decisions.


WHAT IS CONVERSATION INTELLIGENCE? Conversation Intelligence uses artificial intelligence (AI) to record, transcribe, and analyze sales calls and generate recommendations – powering not just coaching,


but every aspect of sales enablement with data-driven insights into individual and team performance. With Conversation Intelligence, you can use


analytics from the point of sale to power team enablement, gain deeper visibility into impact, and turn insights into action by analyzing and coaching to recorded sales calls with AI assistance.


Sales leaders can use individual and aggregate data to unlock the next level of actionable intelligence and smart recommendations for sellers – informing next best actions across training, content, and selling.


SO MANY REPS, SO LITTLE TIME Today’s sales organizations face a perfect storm of challenges. The workplace has been upended. Many companies are returning to a hybrid virtual and in-person situation. In this new world, reps can’t always collaborate, overhear each other, or trade ideas easily. Managers face time constraints, reduced visibility into seller activity, and restructured work environments that make personalized coaching even more difficult than it was before. In a perfect world, listening to a 30-minute discovery call to provide feedback to a single rep


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