FIRST-LINE SUPERVISORS ARE THE KEY LINK
IN COMMUNICATION PROCESS Supervisors communicate with their people to inform them, to influence them and to support them. Successful communicators have learned, however, that it isn’t wise to try to do more than one of these at a time. Doing so weakens the transmission of the message and also dampens the impact. Good communication is simply effective passing of information by the most suitable means available. The result is more important than how it is done. The communicator must give some thought to communicating and not just trust it to chance. The keys to effective employee communication are simple and purposeful.
TECHNIQUES FOR
EASY CONVERSATION Being a good conversationalist helps our image and makes us welcome at both business and social functions. It also makes it easier to communicate our thoughts and ideas because our listeners will pay more attention to our words. You can develop the technique of easily carrying on a conversation if you work at it. Here are a few dos and don’ts on the art: • Be short and precise with your messages. Telling everything can be tiring for listeners.
• Never interrupt someone who is speaking. Waiting your turn makes what you say more interesting when the right moment comes.
• Add some occasional body language to your words. You’ll put some sparkle into your message and it will help you when you want to be emphatic.
• Refrain from raising your voice to get attention. It’s a sure way to turn other people off.
The Better Performing Sealed Lead-Acid Battery
of Lead-Acid Technology! ✔ TSO Authorized, DO-160E Tested
✔ 18 Month/1800 Hour Capacity Check Inspection
✔ Sealed, VRLA, Non-Spillable
✔ 2 Year Warranty ✔ FAA-PMA
Upgrade to the Next Generation
• Be aware if your voice is shrilling, harsh, too loud or too soft. Knowing about these faults makes them correctable.
• Avoid making remarks that make listeners uncomfortable. Think twice when you feel compelled to state unpleasant facts.
• Don’t monopolize a conversation. Your listeners’ minds may begin to wander. Worse, you will become boring.
• Minimize your use of slang and clichés. Although such words may make it easier for you to express yourself, they are dull to your listeners. They also convey the idea that your vocabulary is limited.
J.D. McHenry has been involved in numerous aviation maintenance and flight operation programs for more than 38 years. He
holds an A&P and an IA. He is a pilot who holds a doctorate in business management. Global Jet Services is the leader in on-site maintenance training providing high quality, flexibility and cost effectiveness. Maintenance customers are its No. 1 priority. Both J.D.’s and Global Jet Services’ goal is to lead the way in aviation maintenance training standards.
AVAILABLE NOW AT DISTRIBUTORS 7638-44T
500 | 501 | 525 | 525A | 525B | 525C | 550 | 551 | S550 | 560 | 560XL | 650 | 680 See
Gillbatteries.com for more information
FAA-PMA for CITATION | 909.793.3131 |
GILLBATTERIES.COM
Document Info: DOM 1/3 page / July 2019 Prepared by: Visual Media Group - Wichita, KS Contact: Graphic Designer / Joe Landeher / 316.734.3026 Customer: Teledyne Battery Products / JD Anderson
47
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68
