go to the gym or I talk to my other friend down the hall, I’m going to clear my head in a way that’s going to allow me to think diff erently about this decision. I think it’s that recognition — to recognize how we feel, why we feel that way — and how we can change how we feel that can really help us make much, much better decisions and improve our interactions at work.
Knowledge@Wharton: What kinds of questions did this research raise about anger that you’d like to explore next?
Yip: We became interested in exploring the role that anger may play within a team context. We currently have ongoing work that explores another topic of research that we’ve collaborated on: trash-
talking. When leaders trash-talk, is there a functional benefi t to doing so within groups? Our evidence suggests that when in-group members witness a trash-talking leader, that trash-talking can build cohesion and identifi cation with their organization. It really depends on what this aggressive, incendiary language is targeted at. When it’s targeted outside of a particular organization or in-group, it may actually have functional benefi ts. The anger that is elicited may essentially serve as a call to action for a group of people to coalesce around a particular cause and pursue it.
Schweitzer: We’ve done some related work on anger and disgust and sadness and happiness, to think about the broader set of emotions. Understanding how we think about
emotions — the interplay of the emotions that you’re expressing with thinking and cognition — are all areas that we’re eager to explore. I think this trash-talking work
is particularly interesting. We don’t always behave in a civil way with each other. It’s easy to trigger emotions in other people, and sometimes we might do it inadvertently in ways that cause other people to act in ways that surprise us. But in hindsight, it probably shouldn’t.
Republished with permission from Knowledge@Wharton (
http://knowledge.wharton.upenn.edu), the online research and business analysis journal of the Wharton School of the University of Pennsylvania.
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