CHRISTIAN KLEIN – IT’S ALL RELATED Two broad themes jumped out of me as we worked through the training units. The first is the interconnectedness of the various human factors — none of them exists in a vacuum. For example, a lack of knowledge and awareness about what it will take to complete a particular project can lead to a lack of resources (time, tools, etc.), which can lead to pressure which causes stress which, among other things, can result in fatigue. Or a lack of assertiveness can lead to poor communication and undermines team performance. The other theme is the shared responsibility of
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workers and management to understand and mitigate risks associated with human factors. Both sides need to recognize and embrace their role in preventing accidents. Individuals must take human factors training seriously and learn to recognize and address problems; management needs to recognize that it controls the work environment. So, for example, workers must be vigilant in spotting issues and bringing constructive solutions to the table,
while management must put mechanisms in place to allow workers to express concerns and make suggestions, take that input seriously and embrace creative thinking about human factors mitigations.
ADMIT IT ALREADY! Whether required to take human factors training by rule,
by company policy or just personal interest — taking the time to admit and manage your own humanity is essential to aviation safety. You can learn more about ARSA’s human factors training sessions by visiting
arsa.org/human-factors- training.
Sarah MacLeod, Christian Klein and Brett Levanto are senior team members at Obadal, Filler, MacLeod & Klein, P.L.C. and work together to lead the Aeronautical Repair Station Association. The three have become the association’s chief training team, providing content on human factors, regulatory compliance, legislative advocacy and business interests. To learn more, visit
arsa.org/training.
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