School of Medicine at the University of Pennsylvania and author of The Schmuck in My Offi ce: How to Deal Eff ectively with Diffi cult People at Work. Addressing someone behaving badly at work in a kind, concise manner makes the off ending co- worker change his or her behavior in 75% to 80% of cases, she says. “It’s just people being themselves in the wrong place at the wrong time,” notes Foster, “and being told something isn’t quite right is enough to make them stop.” Another 10% of those behaving badly will know there’s a problem but don’t know how to stop, and they might need coaching or intervention, she says.
“And then there is a small number of people who just don’t get it, and those are the people who need limits and rules. And if those are the people in authority, sometimes you are the one who has to leave.” It’s important for those who feel
wronged by a toxic co-worker to ask themselves whether they are over- reacting, and to not let resentments fester, Foster adds. One unknown at the moment is
how much toxicity is being generated in the workplace, as opposed to how much is seeping in from outside the offi ce via politics, general social upheaval, and the ugly tone of social media. Is there a way to insulate the workplace as, potentially, a safe haven from the greater societal ills making themselves apparent right now? “We’ve found incivility is a bug —
it’s contagious,” says Porath. “And you can catch it anywhere — at work, at home, online or in your community. So, yes, I think it’s seeping in from outside the offi ce.” But “the organizations that are able
to build stronger, more respectful communities will gain competitive advantage,” she says. “People are
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so hungry for connection and community. They’re desperate to escape toxicity. Organizations are primed to make a diff erence. They are bright spots in an increasingly negative and noxious environment.”
Republished with permission from Knowledge@Wharton (
http://knowledge.wharton.upenn.edu), the online research and business analysis journal of the Wharton School of the University of Pennsylvania.
Precise & Portable Optical Depth Micrometers
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