THE LAST 18 MONTHS OF PLANNING, BUILDING, AND STAFFING OUR PROVO, UTAH, PAINT
TEAM HAS CULMINATED IN A BEAUTIFUL RESULT: THIS CUSTOM BLACK-
TO-CHARCOAL FADE ON A GLOBAL 5000. THE COMPLICATED PAINT
SCHEME WAS OUR FIRST FULL PAINT AT THE NEW HANGAR, AND THE FINISHED WORK MADE OUR CUSTOMER
EXTREMELY HAPPY. - DIRECTOR OF PAINT
OPERATIONS DOUG BOHAC
expected to endure sexually inappropriate overtures from bosses, LGBTQ+ workers quietly acquiesced to compartmentalizing their personal and professional lives, and African-American workers routinely met with various indignities, exclusions and a professional dead-end in many sectors and professions. “I think what’s important to keep in mind is that
perception is reality. Trying to track down the question of whether there is a real increase in toxicity is missing the point — the perception is clear that there is,” says Wharton marketing professor and identity theorist Americus Reed. A good deal of that perception is being fueled by social
media, Reed points out. Before social media, workers might have just tolerated a toxic environment with a that’s-just-the-way-it-is attitude. “Now, the echo chamber is happening, and so when people feel like things are toxic in the workplace there is this heightened sense that there is something that needs to be done in these environments. Now people are saying this affects the work, it affects good employees, it affects everyone. Social media has become a call to action.” Employees and managers sincerely interested in modifying their environment will heed that call, but will do so smartly. “If people really want change to happen, they really need to take it upon themselves to propose solutions to change their environment. Not accepting the culture of toxicity or negativity is really important,” says Creary.
And there is actually quite a bit both employees and managers can do to combat the toxicity around them.
“I think what we are seeing is more people resigned to the fact that toxicity is a natural state of the workplace, and that is inherently problematic.” –Stephanie Creary
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DEFINING TOXICITY Arriving at solutions is difficult when there’s no clear definition of what the problem is. “What’s the definition of a toxic workplace?” asks Peter Cappelli, Wharton management professor and director of the Center for Human Resources. “I’ve heard people talk about it as the result of a boss or even a coworker who is toxic. There can be cultures where tearing each other down is encouraged. Does that count? I just saw it defined as any workplace where ‘the work, the atmosphere, the people, or any combination of those cause serious disruptions in the rest of your life.’ Wikipedia says ‘significant drama and infighting, personal battles.’ … I think that’s the problem – if it doesn’t have an understood definition, it isn’t possible
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