they saw it,’ if you will), supporting them in the way they need to be supported, and not wavering from your ethics or the vision you have set forth serves to complement and reinforce your communication, awareness, humility, authenticity and resiliency. It also strengthens your reputation and your credibility. *Every time you communicate
there are fi ve possible messages: (1) what you said; (2) what you think you said; (3) what you meant to say; (4) what they heard; and (5) what they think they heard. Here’s a recap of CHARACTER: C – Communications; H – Honesty and Humility; A – Awareness; R – Resiliency; A – Authenticity; C – Context; T – Trust and Tact. Next month … ‘E’.
Bennis, W. G. (2009). On becoming a leader. New York: Basic Books. Lencioni, P. (2002). The fi ve dysfunctions of a team: A leadership fable. San Francisco: Jossey-Bass. Miller, J. G. (1998). Personal accountability: powerful and practical ideas for you and your organization. Brighton: Denver which is the precursor to Miller, J. G. (2012). QBQ!: The question behind the question : practicing personal accountability at work and in life. Want more information on this topic and a checklist to keep nearby? Email Dr Shari with your request for this and additional information on this topic.
Dr. Shari Frisinger is a behavior analyst, works with aviation companies and fl ight departments to maintain
optimum mental health and target what aff ects safety, productivity and morale. Her human factors and consulting programs raise situational awareness of potentially disruptive or unsafe behaviors, and provides solutions for all to “play nice in the same company hangar” to mitigate safety hazards. Dr. Shari is an NBAA PDP provider, a member of Aviation Psychology Association, and teaches leadership at The University of Charleston and Embry-Riddle Aeronautical University. She has presented behavioral safety programs to numerous fl ight departments and aviation companies. Connect with Dr. Shari on LinkedIn and Twitter, or e-mail her (Shari@CornerStoneStrategiesLLC) to sign up for her newsletter.
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