Best Employer Award Sponsored by Korero THE SHORTLIST
The Biltmore Mayfair London
Cycas Hospitality Dalata Hotel Group
Gleneagles Auchterarder
Hotel Football Manchester
Nobu Hotel London Shoreditch
THE JUDGES Julia Edmonds Elior
Andi Fletcher
The Athenaeum Hotel & Residences
Vicky Freeman Thomas Franks
Jo Harley Korero/
Hendrick & Hyde
Tim Jones CH&Co
Moira Laird Valor Europe
Steve Rockey
Home Grown Hotels & Lime Wood Group
Paresh Vara PPHE
Gleneagles is in the final year of a five-year people rebuild focused on creating a culture of care, which will help attract and retain an engaged workforce that supports its ambition for continued excellence. This culture is framed by its values, which
set out the hotel’s approach to hiring, man- aging, developing and rewarding its peo- ple. To inform this approach, Gleneagles has carried out focus groups to elicit what it’s really like to work in the business, allow- ing it to build an employer value proposition and informing how it presents Gleneagles to potential candidates. The research revealed what unites its people, despite their individ- uality and range of specialisms spanning 50 different departments, which was distilled into a new employer brand identity, digital assets and careers site to reflect its people’s real experience of working in the business. The efforts continue through everyday work
too, with tools such as the Workplace busi- ness communications platform, town halls featuring Slido facilitated live polls, leadership breakfasts and Glen chats, all contributing to making sure all staff are informed. The efforts have paid off, with Gleneagles’
2024 staff survey revealing that engagement (measuring loyalty, pride and motivation) has increased by 8% since 2019. Meanwhile, 86% of staff said they were proud to work in the busi- ness and 82% would recommend Gleneagles. With a varied workforce representing over
40 nationalities, a 50:50 gender split and an age range of 17 to 72, Gleneagles has had to work hard to develop a culture of care that is all-encompassing. It has a framework for ‘moments that matter’ for leaders to follow and show support for their colleagues, includ- ing new transgender equality, menopause and equality, diversity and inclusion policies and a comprehensive range of wellbeing services.
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WINNER Gleneagles, Auchterarder “Clearly a very strong
2024
employer brand and culture” Vicky Freeman
In addition, all managers are given man-
datory training in having ‘quality conversa- tions’ to manage their unconscious biases and ensure they conduct fair performance reviews. This focus on individuality led to 80% of Gleneagles employees saying their manager genuinely cares about their wellbeing and 79% saying they could be their authentic self. To build that management capabil-
ity, Gleneagles has launched a new leader- ship onboarding programme, a behavioural framework and culture clinics, where leaders can offer their own ideas for improving the employee experience. The business has redesigned its talent management model with the launch of the Gleneagles Academy to now feature a new onboarding journey, regular performance and development conversations, new learning pro- grammes and what it describes as ‘dedicated development partners’ to support the delivery of department-specific training academies. The results speak for themselves. Glenea-
gles has seen 200 cross-departmental moves and 240 promotions in the last 24 months, and most impressively the workforce has increased 32% in five years, as well as an increase in retention. No wonder Gleneagles can call itself the Best Employer in hospitality.
WHAT THE JUDGES SAID
“Clearly a very strong employer brand and culture. This entry was well evidenced across all categories, clearly demonstrating the incredible effort made in recent years.” Vicky Freeman
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