IN ASSOCIATION WITH


ing and controlling the high standards guests expect across a whole business, including back-end activities. “With an OPL you can ensure the customer


has the very best quality of linen. From previ- ous research we also know that many hotels are not able to offer personal laundry requests, but with an OPL this would be much more manageable, demonstrating the hotel’s abil- ity to go the extra mile,” he says. This control has been particularly important


to Daylesford Organic. Dennis says: “There was a creeping feeling that we were reliant on a lot of external parties and we wanted to take back control. Companies need to consider this.” This fits into the narrative of businesses


needing to have greater control over their sup- ply chains to have much fuller visibility of their environmental footprints, and can stand firmly behind any claims of sustainability and adher- ence to wider environmental requirements. “Laundry is not something you talk about,


but if our behind the scenes activity did not meet our sustainability standards, we’d have a reputation problem waiting to happen. Once we’ve shown visitors the sustainable farm, I can also take them into the laundry, because we’re just as comfortable with both our front and back ends. It’s all about integrity. We’ll be finding that people are taking back control and collaborating [on laundry],” says Dennis.


“For our business, whether it is chef’s whites, napkins or spa towels, the expectations of our guests is high” Will Dennis, Daylesford Organic


For Daylesford Organic, choosing efficient machines that take gentle care ensures fab- rics last longer and don’t have to be replaced as often, resulting in less waste to landfill. The machines have a range of specialist pro- grammes, which optimise spin speed and moisture levels and reduce the amount of time the items need to spend in the tumble dryer, improving productivity and energy efficiency. Energy reduction is certainly high up the


Small wonders The survey found that space is also a major consideration for hospitality companies. Dent says the firm’s smallest laundry equipment can be stacked within a metre squared space and is very efficient, contributing to 22% water and 28% energy savings compared to previous models. The heat pump dryers in the range are 60% more efficient compared to conven- tional drying technologies and also have a 25% reduction in cycle times compared to previ- ous models.


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agenda for hospitality businesses, with the survey finding 72% have taken steps to address energy costs. During the current cost of liv- ing crisis, costs are uppermost in the minds of business leaders and it is no surprise that it is the most important factor when considering an OPL, with 95% of respondents regarding it as very or fairly important. Other factors also figure very highly,


including time efficiencies at 94%, managing standards also at 94% and protecting reputa- tion at 93%. All these are well catered for by an OPL, according to Dent, who suggests it allows operators to be hands-on in maintain-


Lasting legacy But embracing an OPL cannot be achieved alone and choosing a partner is vitally important. This can involve a variety of fac- tors, according to the survey, with reliabil- ity regarded as very or fairly important by 96.9% of companies. The solution certainly needed to be reliable


and durable for Daylesford Organic in order for it to get through the 1,000kg of washing generated each day and operate non-stop between 6am and 10pm. The team also needed to be able to rely on the equipment to deliver the consistently high standards expected by their guests. The need for reliability from an OPL part-


ner was closely followed by price at 96%, ser- vice at 96%, efficiency at 95% and quality at 94%. For Daylesford, the key criteria is work- ing with businesses and suppliers that have similar mindsets in the way they approach business and sustainability. “We’ve been using Miele for 15 years and it


was important to us to keep that legacy alive, not only because of the aftercare we’ve been shown, but also because of its advancing technology, focus on developing more eco- friendly models, and the ability to connect the machines to our biomass boiler,” says Dennis. This is reflected in the company’s recently- launched digital solutions, which include MOVE, which contributes to delivering effi- cient machine, data and process manage- ment, whereby business owners can manage machine data and workflows in-house that saves time, money and frees up employees to concentrate on other tasks.


July 2024 | The Caterer | 21


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