Products
“With an on-premise laundry you can ensure the customer has the very best quality of linen” Sam Dent, Miele Professional
with 95% of respondents regarding costs as very or fairly important to their decision-mak- ing in this area. “Sustainability can sometimes come at a
cost, but when it comes to the laundry room, that isn’t always the case because investing in sustainable equipment means you become more efficient, you have less machine down- time, lower utility bills and ultimately longer- term cost savings,” explains Dent. Dennis says Daylesford Organic has managed the costs of its OPL – and its sus- tainability – by analysing all its procedures and identifying waste. This was reflected in the way it leveraged its vehicles. Its vans bring food supplies to its London stores, but also transport dirty laundry back to its cen- tralised OPL facility. “We capitalise on our network. The key thing is to streamline your business,” he adds. This scenario is recognised by Dent, who
says: “You can control the high standards of laundry more easily. Lifetime costs of appli- ances and associated services will be lower than outsourcing. If you cut out the time it takes to transport laundry to and from an outsourcer, it not only means time savings but there is also the possibility to reduce the
The laundry at Daylesford Organic
amount of linen and towels you need to buy.” The survey found hospitality companies
expect various sustainable practices to be derived from OPLs. Some 68% expect the use of biodegradable detergents, 66% expect energy-efficient machines, 56% expect water conservation measures and 50% expect recy- cling programmes. Daylesford Organic has very much benefited
in these areas from its adoption of an OPL and the selection of low-impact equipment from Miele, whose kit it has been using for 15 years. Dennis says: “The machines weigh the laun- dry exactly and will auto-dose detergents to a fine degree, which ensures only the necessary amount of detergent is added to each cycle. They also carefully manage water usage. You get a service that’s as efficient as you can get.”
What sustainable practices do you feel your customers will expect from an on-premise laundry?
20 | The Caterer | July 2024
www.thecaterer.com
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