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C M Y K


Case studies GRAHAM BISHOP, GoCruise & Travel


I’ve been in travel for more than 20 years, working with Virgin Holidays then in account management with P&O Cruises, Cunard and most recently G-Touring until June. A homeworker I’d recommended to a friend last year confirmed a £26,000 cruise booking,


which got me thinking that that commission could have been mine. In my account management roles, I worked with the team at GoCruise. Their way of ensuring the customer is at the heart of everything was a real positive. The business model suited my long-term ambitions, and having your own postcodes where you can market yourself was a real selling point. I could see gaps in the market, so we took the big decision to relocate to Cornwall from Hertfordshire. Now, I live in a village near Truro closer to my family. People said ‘Are you mad?’ for setting up a travel business in the middle of a pandemic, but it has given me a good few months to advertise and create that database of customers for when the market picks up. The support has been amazing. I have more than 700 page likes on social media and recently


got a £12,000 enquiry from guys in the village watching rugby. I respond to queries outside office hours – even while sitting by the pool in Turkey – and I’m planning to reach new customers with home visits and pop-up shops in the local pub.


working


‘A HOMEWORKER I’D RECOMMENDED CONFIRMED A £26K CRUISE BOOKING – THAT COMMISSION COULD HAVE BEEN MINE’


Why choose homeworking?


WENDY VEAL, Wendy Veal Luxury Travel (part of Independent Travel Experts)


“I get operational and marketing support, leaving me free to do what I do best, which is serve my customers. Despite working from my own office, it’s a comfort to know I have a comprehensive support network available 24/7.”


STEVE WITT, co-founder, Not Just Travel “We don’t just help people get


started in travel for the first time – existing homeworkers are also switching to benefit from improved commissions, support and the help we provide to find customers.”


‘WE STARTED AT THE STRANGEST OF TIMES DURING THE COVID CRISIS – BUT NOW WE’RE NICKNAMED THE DYNAMIC DUO’


KEELEY CULLEN (pictured, right) and LINDA BUSHELL (left), Holidaysplease


We were made redundant after 50 combined years of service with Tui. We’d worked together for 17 years as a very successful management team in Ramsgate, Kent. Our customers were devastated and told us to go for it, so we did, in April 2020. A fellow Tui manager recommended Holidaysplease and the company was willing to have us as a pair, which was not the norm. It was a no-brainer to stay together. We work brilliantly as a team and we have always been called things like Morecambe and Wise or Laurel and Hardy. Now we’re nicknamed The Dynamic Duo at Holidaysplease. We started at the strangest of times during the Covid crisis, but we soon fitted into the Holidaysplease family after being made so welcome. It is a wonderful experience and we should have done it sooner. It is far more personal. Because of Covid, we are focused on next year. We pride


ourselves on being ‘The Memory Makers’ and we hit the ground running with a beautiful luxurious honeymoon in Crete. Other bookings include a 40th-birthday family holiday to Mexico, a tailor-made honeymoon in Canada, a Celebrity Cruises sailing in the Caribbean, a 40th birthday to New York and more. We can take enquiries from the [Holidaysplease] pool, but we do most of our own advertising on Facebook and via flyers. Holidaysplease made our training fun, and head office


communicates every day with news, offers and client incentives.


JASON WILLIAMS, business


development manager, Personal Holiday Advisors


“Homeworking is a great opportunity for experienced travel staff looking for flexible hours to suit their lifestyle. There is no doubt working from home has already become the new standard. The way customers interact with travel businesses has evolved, but there is always demand for holidays from a reputable company.”


DONNA GREGSON, sales manager, Travel-pa “I have been a travel homeworker


for almost 20 years and it allows me to run my business with flexibility, whether around school pick-ups or my horse-riding hobby. I run my business my way and am not constantly chased for figures or hours worked.”


travelweekly.co.uk


29 OCTOBER 2020


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