FRONTLINE Bromley, Kent
THE TOP-SCORING AGENT EACH
WEEK BAGS A £25
AMAZON VOUCHER, COURTESY OF OASIS HOTELS & RESORTS
Aqaba, Jordan
TUI 1 WIDMORE ROAD
IMPRESSIONS: The shop was clean and uncluttered, with agents wearing branded uniforms. The displays were neatly presented.
SERVICE: There were other people in the agency but I was immediately greeted with a warm smile and my query was dealt with straightaway. The agent took my details and asked about our family and requirements and came up with two holiday options. They rang tour operators to check details but gave me their full attention while waiting on the phone. The agent suggested we make a decision as soon as possible and gave me a business card.
QUOTES: The first was for a six-day Hayes & Jarvis escorted tour called the Biblical Journey Through Jordan, departing in July from Heathrow with Royal Jordanian. It would start in Amman, and visit Jerash, Anjara, Tel Mar Elias, Pella, Umm Qais, Madaba, Mount Nebo, Umm Ar- Rasas, Petra, the Dead Sea, Mukawir and Bethany. The total cost would be £6,400. The second one was a six- day Hayes & Jarvis holiday called Jordan Highlights Tour, which visited the Lost City of Petra, the ancient Roman city of Jerash, the Dead Sea and the Red Sea resort of Aqaba. However, it was well above budget at £7,680.
OVERALL: The itineraries did sound very interesting and the service was friendly and efficient.
75%
travelweekly.co.uk
kuoni UNIT 247, THE GLADES
IMPRESSIONS: The store was spotlessly clean and well presented, with smartly dressed agents. The windows were clear so you could see into the store.
SERVICE: I was greeted immediately with a bright cheerful smile and, as the store was quiet, I was dealt with immediately. The agent was friendly and enthusiastic and gave me a business card. They asked questions about the family members and what we wanted to see. They rang their head office to ask for more information and it turned out they could not make any bookings for travellers under 16. The agent was also distracted by a computer problem.
QUOTES: The agent said in a follow-up email that they could offer a Kuoni escorted tour called Highlights of Jordan, but children under the age of 16 are not allowed on the tour. A partner company, Jules Verne, also offers a tour called Highlights of Jordan, based on easyJet flights to Aqaba and visiting Petra, Wadi Rum and the Dead Sea. However, prices are only available up to March 2020 and we would have to be in contact with the agency in November to get prices for Easter or summer 2020.
OVERALL: The agent was apologetic that they were unable to provide a quotation as the family group had teenagers under 16, so it was a disappointing outcome.
50% 31 OCTOBER 2019 43
Oasis Hotels & Resorts offers five all-inclusive beachfront properties and two city-centric properties in Cancun, Mexico. They are: HOTEL ZONE, CANCUN Grand Oasis Cancun; The Pyramid; Oasis Palm; Grand Oasis Palm; and brand-new Grand Sens Cancun. DOWNTOWN CANCUN Oh! The Urban Oasis; and Smart Cancun by Oasis. Oasis offers family-friendly resorts and adult-only experiences, as well as wedding and honeymoon packages.
oasishoteles.com/en
PICTURE: Shutterstock
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