WANTED
A family of four – mum, dad and two teenagers – would like to visit Jordan to see sights such as the Lost City of Petra and the Dead Sea. They would also like tips about other highlights and activities in the country that would suit a family with teenagers. They would have to travel during school holidays in 2020 – either at Easter or in the summer holidays, so they would like to know which would be better in terms of prices and temperatures.
BUDGET: £6,500 THE VERDICT
The Flight Centre agent stood out with her enthusiastic and informative service, along with ideal options for Easter and summer holidays. The friendly and helpful Tui agent provided interesting itineraries, albeit with one well over budget. Overall, the Kuoni shop and agent offered a good experience and service, but the shopper felt disappointed by the lack of any firm quotes, due to being told pricing was not available until November.
WINNING AGENT
SENIOR TRAVEL CONSULTANT HELEN WOODS
We get quite a few queries for Jordan, especially for Christmas
and Easter because of the holy and Biblical sites. I’ve not been but one of my colleagues has and told me about it, and we get tour operators who come to train us about their tours.
SCORING SYSTEM
10% Appearance/first impressions 25% Customer service 25% Advice and product knowledge 25% Holiday details 15% Overall experience
flight centre 19 HIGH STREET
IMPRESSIONS: The shop was tidy, with neat, informative posters. Staff were smartly dressed in their branded uniforms and scarves.
SERVICE: The store was quiet and I was greeted immediately by a friendly consultant with a cheerful smile. She asked me several questions about our requirements and had very good knowledge of the destination, tours and facilities. As well as the quotes and information about the holiday, she mentioned travel insurance and booking an extra night at Heathrow. She gave me her full attention and also talked about some of her own travel experiences. I was asked to return as soon as possible to book the tour.
QUOTES: Both quotes were for eight-day Jordan Family Holiday tour with Intrepid Travel, flying from Heathrow with Royal Jordanian. The tour would start in the capital Amman, then visit the Roman city of Jerash, Madaba, Dana Village, Petra, Wadi Rum, Aqaba and the Dead Sea. The cost would be £6,535 and the price was the same for departures in April and August.
OVERALL: She developed an excellent rapport with me and was very enthusiastic about the holiday. I would have booked the tour if it had been a genuine enquiry as it was a pleasure to deal with her and I got plenty of information.
89% 42 31 OCTOBER 2019
travelweekly.co.uk
THIS WEEK’S WINNER
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