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Spain decision is a hammer blow A NOTE FROM THE EDITOR


The news of Spain’s removal from the government’s safe list just a fortnight after flights restarted was a hammer blow for a fragile industry.


Insult was added to injury by the handling of the announcement, and then by the FCO’s belated decision to extend its advice to cover the Spanish islands just as programmes had been adjusted and hopes were building for regional air bridges (pages 4-5). The removal of a country from the list wasn’t unexpected. The government had always insisted it would not hesitate to act promptly to remove any it no longer deemed ‘safe’. But the shambolic piecemeal communications, contradictory off-the-record briefings and lack of consistency have served to give the impression to consumers of


an unfolding emergency rather than a measured decision backed by an effective process. Nobody in the industry has ever questioned the need to ensure the health and safety of


travellers. But the sense of frustration at the lack of warning to allow for proper planning and communication was palpable, not just from agents dealing with the fallout but also from those with a seat at the government table. The events of recent days have brought to mind a theatrical farce, with seeds of confusion and misunderstanding growing as each protagonist arrives or departs through a different door. In other circumstances it would be laughable, but there is nothing remotely funny about this story for the travel industry.


WHAT LUCY DID THIS WEEK


OHosted Roadmap to Recovery webcasts with Jet2holidays’ Steve Heapy, and with TTNG’s Gary Lewis, icelolly.com’s Richard Singer and Paul Charles of The PC Agency.


OVisited my local Baldwins Travel agency with cakes to show the team how valued they are on the UK’s first National Travel Agent Day.


Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS


dedicated web pages to support you


go.travelweekly.co.uk/ webcasts


Webcasts Resource Centre


go.travelweekly.co.uk/ resources


Restart & Recovery Hub travelweekly.co.uk/ restart-recovery


T ravel Weekly’s


Spain decisions branded ‘a disaster’ 4 Calls grow for quarantine alternatives 4 Operators cancel but airlines still fly ‘Sector needs help’; RCN failure fears 6


5


Agents scramble; National Agent Day 7 Special reports The Interview: Steve Heapy, Jet2


Verdict on destinations’ ‘safe’ adverts 12 Comment Debbie Marshall: It’s age apartheid 14


NEWS YOU CAN USE Product


Sandals, BA, Emirates, Brand USA 15


Andante, Belmond, G Adventures, Tartan 16 Arcadia, Efteling, A&K, On The Go Tours 17


FRONTLINE agent diary


THE QUEEN’S AWARDS FOR ENTERPRISE:


INTERNATIONAL TRADE 2020


Mark Swords: Credit card fees unjust 18 Your stories


FOLLOW US: travelweekly.co.uk


Sarah Wikevand on raising £100k @travelweekly


19 8 Webcasts: Haslett, Cuthbert, Araujo 10 europe


OBought and labelled all my daughter’s new uniform and PE kit for her start at secondary school.


Get Social Spain advice, Jet2, airlines, call waiting 20


DESTINATIONS malta


Restarting Travel: Country offers a warm welcome and characteristic charm without the crowds, discovers David Golledge in mid-July


Flight-free Travel: Clients still wary of flying? We pick out some enticing options for holidays abroad by sea, coach and rail


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Poland: 5 of the best city breaks: Warsaw, Krakow, Lodz, Wroclaw and Poznan 32


BUSINESS NEWS


Tui calls for Europe-wide coordination 34 Ryanair bucks Covid safety consensus 34 Photi warns of failure crunch points 35 ‘Assessing Covid risks will be key’


35 travelweeklyuk


O’Leary tips ‘grim’ winter and failures 36 @travelweeklyuk


30 JULY 2020 3


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