FRONTLINE Leicester
THE TOP-SCORING AGENT EACH
WEEK BAGS A £25
AMAZON VOUCHER, COURTESY OF
CASA DE CAMPO RESORT & VILLAS
Las Vegas
TUI 14 HUMBERSTONE GATE
IMPRESSION: It was small but tidy with good window and brochure displays, and smart staff.
SERVICE: A friendly agent offered me a seat. They asked open questions and had some knowledge of Las Vegas and the hotels. They tried hard to match my needs to the hotels and offered lots of flight options. They said they would like to work on prices and emailed details later. It was emphasised how the bookings would be Atol protected. The atmosphere in store was pleasant and the other staff were enthusiastic and friendly too. The agent telephoned to say they had emailed me the details. Although I received some details, the full email with the pre-bookable tickets did not arrive.
QUOTES: Both were week-long holidays with Tui, flying from Gatwick and staying on a room-only basis in Tropicana Hotel, Las
Vegas.The first was in June, for £2,135. The second was in October and would be £2,
713.The agent said I could pay for extra leg room on the flights after booking the trip. They recommended the first and said the price and the weather were better.
OVERALL: The process of obtaining a quote and finding a holiday suited to my needs was very straightforward. The agent was professional, enthusiastic and gave me their full attention, but didn’t offer excursions in the destination.
75%
travelweekly.co.uk
HOME AND AWAY HOLIDAYS 52 HARTINGTON ROAD
IMPRESSION: The shop was not enticing. Employees were presentable, but there was a poor window display and the signage had letters missing or was misaligned.
SERVICE: I was acknowledged, but not with a smile, and waited less than a minute to be dealt with. The agent was not very friendly and didn’t show much enthusiasm, ask many questions or try to close the sale. They seemed to have little knowledge of Las Vegas so did not make many suggestions about the resorts. I didn’t receive a business card but did get a handwritten note on a slip of paper that had the company name and an email.
QUOTES: Both dynamically-packaged holidays were for one week in May. Flights were with United Airlines from Heathrow to Montreal and then onto Vegas, and returning via Washington DC. The first one was at the Westgate Las Vegas Resort & Casino on a room-only basis for £1,870. The second one was at Tropicana, with breakfast, for £2,500. They also quoted for a helicopter flight, which was an extra £130 for two adults.
OVERALL: I was disappointed by the service and the holidays seemed basic. The quotes were around the budget and included details of a helicopter excursion, but the flights weren’t direct and the agent didn’t describe the hotels they had quoted.
62% 30 JANUARY 2020 35 35
As a member of the Leading Hotels of the World, Casa de Campo Resort & Villas in the Dominican Republic is the most unique destination in the Caribbean. At this five-star luxury resort, spanning over
7,000 acres, you will discover: O The No 1 golf course in the Caribbean and Latin America – Teeth of the Dog Golf Course, designed by Pete Dye
O 16th-century Mediterranean- style village Altos de Chavon
O Full-sized marina, including shops, restaurants, boutiques and a multiplex cinema
O Eight first-class dining venues O The Dominican Republic’s only private white-sand beach
O Beautiful excursions, including kayaking on the Chavon River or a visit to Catalina Island. With all this and so much more, Casa de Campo Resort & Villas is the ultimate Caribbean adventure.
PICTURE: Shutterstock
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