NEWS YOU NEED TO KNOW 4
‘Travel staff are the weakest link in cybersecurity’
Juliet Dennis
juliet.dennis@
travelweekly.co.uk
Travel industry staff are the “weakest link” in the fight against cybercrime, a security expert has warned.
Cyber consultant Bruce Wynn
said cybercrime attacks risked bringing down entire businesses. He was speaking at the launch of anti-fraud group Profit’s Secure
Our Systems campaign, backed by Travel Weekly. Wynn, one of several experts supporting the seven-week
campaign, which aims to give the trade the tools to fight cybercrime, said: “The weakest link in any cybersecurity chain is the thing that fills the space between the keyboard and the floor.” There was a 92% rise in the number of cyberattack reports made to Action Fraud between January 2016 and September 2018, from 1,140 to 2,190, according to The City of London Police’s National Fraud Intelligence Bureau. Reports of hacking, in which fraudsters gain unauthorised access to data, saw the biggest increase, up 110%.
Bruce Wynn supports Profit’s new SOS campaign
5 STORIES HOT
Wynn believes all travel firms
will have experienced cyberattacks but some may not know it. He said a ransomware attack, for
example, could be “catastrophic” as a company could lose all data without an adequate data recovery plan. It could also face a GDPR fine. Other threats include cloned
websites, impersonating chief executives and insider fraud, with criminals using techniques such as phishing and hacking to get into companies’ computer systems to steal money or information. Wynn said one of the most
productive attacks is spear phishing, which targets an individual for sensitive or confidential information and often relies on the vulnerability of the person involved. “The bad guys are going to get in and they will do damage,” he said. “Your troops need to know how to detect something suspicious, and what to do. “Computer technicians can try
to ‘backstop’ some of it, but staff need to be educated and trained.” Wynn recommended free
resource Cyber Essentials, at
cyberessentials.ncsc.gov.uk.
5 MSC orders ships for luxury sector
Ben Ireland
ben.ireland@
travelweekly.co.uk
MSC Cruises aims to make luxury cruising “more accessible” as it unveiled plans to enter the sector by spending more than €2 billion on four new ships.
The four 1,000-passenger ships
will launch one-per-year from 2023. MSC now has 17 vessels on order in total, to be built at Fincantieri in Italy by 2027 at an overall cost of €13.6 billion. Antonio Paradiso, MSC’s
managing director for the UK and Ireland, said the line’s existing 630 Yacht Club ‘ship-within-a-ship’ luxury cabins across nine ships already sell out a year in advance. He said the four new ships,
which will be dedicated to the luxury sector, would be “a natural extension” of Yacht Club. “We have seen there’s demand
today and we are confident we will fill them,” he said. “We have enough agents and consumers to support the growth,” he told Travel Weekly, adding that the 17 new ships would increase
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travelweekly.co.uk 25 October 2018
“In the past, luxury was a niche market, but I see it becoming more popular”
the line’s capacity by 7%-10% each year until 2027. Paradiso said the UK market
was becoming “more important” to MSC and that the line’s research showed a third of British customers experience luxury three times a year and that they were more likely to opt for luxury when
on an overseas trip. Millennials, he added, “enjoy luxury more than any other generation”. “We are making luxury
experiences more accessible,” Paradiso added. “In the past, luxury was a niche market, but I see this sector of the cruise industry becoming more popular.” The new ships will be smaller
than others in MSC’s fleet, which Paradiso said would mean they would be able to access “more-exotic destinations”, with “opportunities” in the Caribbean, Mediterranean and North America.
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