Global Resilience Summit 2019: Around 300 industry leaders from Continued from page 72
well, and respect the world. Destinations’ first step is to recognise what assets they have that are making people travel and find a way to protect those. “We have to do analysis of
how much demand is going to grow and prepare destinations to meet those needs.” Martin said overtourism is
a problem on the demand side, not the supply side. “No industry is growing
faster than travel. It’s potentially the biggest opportunity in the world right now. There are crisis hotspots but there is an opportunity for tourism dispersal and finding great destinations within markets and regions that we can encourage people to visit instead. “But even that is not
sustainable in the long term. We are going to have to turn to regulations, like visa limits, to cope with the demand.” He added: “Tourism is not
a right. Dispersal and all the other solutions we are applying to climate change and risk issues just shift the problem around. “We have to, by default, start
limiting the number of tourists. We have not grown up with that fact, but we will have to start to do that for the long term. “Regulation is a scary word.
No one wants it, but it’s a reality. Tourism drives economic growth, but the problem is we have got such unchecked growth. “Travellers have to realise
we only have one planet and we
need to act more responsibly.” i The Global Resilience Summit is organised by T
ravel Weekly parent
company Jacobs Media Group and the Global Travel & Tourism
Resilience Council. Find out more at
resiliencecouncil.com
UN officer Madi calls for private sector alliance
Public-private partnerships play an essential role in destinations’ attempts to reduce the impact of disasters, the summit heard. Kirsi Madi, director of the UN
Office for Disaster Risk Reduction, told attendees that preparedness and risk reduction are vital. “For any development to be
70 21 NOVEMBER 2019
‘Technology and tie-ups aid destination resilience’
Technology and partnerships must be at the heart of how destinations manage their visitor economy and improve resilience in the face of crises. Robin Ingle, chairman and chief
executive of Ingle International, a travel insurance company, said: “I love technology because it’s an enabler. And partnerships are the future of travel. “It’s about working together; you
can’t be in a silo or separated. Travel is ultimately one of the safest things you can do. What we all have to do
is make sure that people understand that. Countries and cities are resilient, they come back.” Diana Muñoz-Robino, senior
vice-president for enterprise partnerships at Mastercard, said: “What is going to surprise us in the next 10 years is how technology is going to be in our lives without us knowing. “Technology makes us resilient,
safer, faster. Machine learning is going to be running behind the solutions in travel: biometrics, contactless, wearables, to make your journey faster, and facial recognition
Robin Ingle, Ingle International
when using an app. This is how tech will touch your life every day. “Innovation is going to come
from the quest of bringing safety and convenience to our lives.” Tobias Wessels, chief commercial
officer of Bespoke, which provides chatbots to airports and destinations to communicate with travellers, said: “There’s a vacuum of information. There are lots of people in a destination, but no information.” Tony Smyth, senior vice-president
for corporate development at iFree Group, a travel connectivity specialist, said 5G “hyper- connectivity” will enable sharing of information and experiences. “Travel is a very human
experience and communication is all about sharing those experiences. “People who aren’t part of this
today feel withdrawn. “Facebook has evolved, and
super-apps will condense everything on to one platform. “It’s all about partnerships, we don’t need to do it all ourselves.”
sustainable, for any planning to be sustainable, it must be risk-informed,” she said. “The private sector is a critical
partner. We have to establish a private sector alliance.” Madi said nothing undermined
the development of emerging countries like disasters. “For the most vulnerable communities, disasters reverse gains and undermine resilience,” she said. As major weather events become
more frequent, losses are increasing, with the impact over the last two decades estimated at $2.9 trillion.
Kirsi Madi, UN In 2018, 68 million people
were affected by a disaster, with 17 million displaced in 114 countries. “Losses tend to be higher in
countries with the lowest capacity to cope,” Marsi added.
travelweekly.co.uk
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