INSIDE THIS
WEEK Contents
NEWS Hot Stories
Agencies urged to make terror risks clear; EC brands P2P platforms ‘confusing’; AAAs raise record amount for Chloe; Sandals reveals ocean cruising plans; Midcounties to offer business travel;
WIN!
Round-up Royal unveils AirWave booking system 08 Saga’s graduate scheme is ‘inundated’
A Summer Lovin’ hamper and earn vouchers with Bourne Leisure page 43
Special Report
Law firm drops 3,500 sickness claims Talk Back
CAA under spotlight; BA and Brexit; fundraising at AAAs; evidence key in sickness claims
NEWS YOU CAN USE Product Universal Orlando, Travel 2
04 10 12 31 33
Cruise Royal Caribbean, Carnival, NCL 34 Operator Pure Luxury, Luxury Gold
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FRONTLINE Comment Jimmy Martin
Day in the Life Oliver Cruz, Cunard A NOTE FROM THE EDITOR
the Travel Weekly Agent Achievement Awards. We had tears, screams, fist-pumping and much
It’s an honour to honour you L
ast week, we witnessed the full spectrum of emotions, as travel agents across the country were honoured at
embracing of colleagues, as names were announced and agents came to the stage to collect their trophies. Some, like Beth Collins of Premier Travel, our Young
Agent of the Year, was stunned that she had won, shaking in disbelief as she accepted her thoroughly deserved award. Leisure Agent of the Year, Joanne Saunders of
Midcounties PTA, was beaming from ear to ear as she collected her accolade from TV host Stephen Mulhern. One of the most memorable moments for me was when Baldwins Travel in Kent and East Sussex was named as Small Leisure Agency of the Year for London and the South East – it’s 10th consecutive year of winning. What an incredible achievement. And how lovely it was when joint managing directors Nick and Chris Marks waited for their father Ron to arrive, before taking to the stage together to collectively accept their award. Such respect. There were many more special moments throughout the night, but it was summed up by Silversea Cruises managing director Lisa McAuley, who wrote to me the next day, saying: “Loved meeting one young agent in particular – 19-year-old Craig Campbell of Barrhead Travel. He was a delightful, enthusiastic and grateful young finalist and it genuinely made me smile when seeing the event through his eyes – totally in awe! He reminded me of why these events are so important.”
Lisa is spot on. Our industry is full of
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Summer Sizzler Roadshows Pic special 47 Mystery Shopper Winchester, Hampshire 50
DESTINATIONS
Switzerland and Austria A guide to Switzerland’s best lakes 48 hours in Vienna
AGENT ACHIEVEMENT AWARDS 2017 16-page picture special of the industry’s best agent awards pages 14–29
52 57
Latin America The thrills and spills of a Costa Rica tour 60
BUSINESS NEWS Round-up Sabre; easyJet; EC study
Back page Jet2 agent payments rise WHAT
LUCY DID THISWEEK
20 JUL
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Lucy Huxley Editor-in-chief @Lucy_Huxley
Had a brilliant – but emotional – day judging Royal Caribbean’s Royal Couple final where one agent won an incredible £25k wedding!
Had a great catch up with Sandals’ Gordon ‘Butch’ Stewart. Always great fun – he promised to name a tea house in Barbados after me!
Looked after a friend’s dog and enjoyed long walks. He wasn’t so keen on my daughter’s dog-agility classes in the garden though….
20 July 2017
travelweekly.co.uk 3
incredible businesses and individuals up and down the country. It’s not just important, but also a true honour, to recognise them.
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