MYSTERY SHOPPER WIN MY BOOKING
ONLINE SKI AGENTS
WANTED: Two friends are keen to go skiing for the first time in the Alps for a week in January. They are looking for advice about accommodation, equipment and lessons. BUDGET: £3,000
WINNING AGENT
TRAVEL CONSULTANT DAVID PARIS
‘ VERDICT
The winning agent took into consideration that the shopper had never skied before; however, he could have made more of the budget.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service 15% Website appearance 10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting on the phone for 10 minutes will fail to score!
77%
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
Igluski.com
This website was easy to navigate and had advice for first-time skiers. A friendly agent instantly recommended
Les Gets when I said I was new to skiing. I was offered a seven-night stay at
Chalot Monet in Les Gets, near Geneva, flying from Gatwick on January 14
for a total cost of £2,233 inclusive of accommodation, flights, lift passes, equipment and five lessons. The agent did not ask many questions at first but became more personable, talking about the town and offering 50% off lessons.
55%
Skisolutions.com
The agent was friendly and asked me what type of hotel I wanted. When I said I was a beginner and was seeking
recommendations, they said they would email me. I got the impression they’d have liked me to call back when I had more of a firm idea. I was told a chalet and flights would cost around £600, and was given prices for lift passes, equipment and lessons. The agent
emailed me immediately after the phone call to ask if I wanted any quotes sent over, but did not make any suggestions.
It is great to have won Mystery
Shopper! The thing I love most about my job is talking to people about their holidays. Who doesn’t love travel?
Sno.co.uk
The website was easy to navigate and find hotel details. My phone call was
answered after 27 seconds. The agent established a rapport and thoroughly discussed my wishes for the holiday. I
was recommended a seven-night stay at the Hotel Tirolerhof, Austria, departing on January 13 from Gatwick. The total cost came to £1,814 including flights,
transfers and full-board accommodation, as well as lift passes, ski and boot hire and lessons. The agent emailed me full details within an hour and called me in the evening to follow up. I was very
happy with the recommendation as the resort catered for beginner skiers and worked out cheaper as I would not be using the advanced-level slopes. The adviser brought the holiday to life.
88% THIS WEEK’S WINNER
42
travelweekly.co.uk 17 August 2017
WIN!
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