MYSTERY SHOPPER WIN MY BOOKING
HARROGATE, NORTH YORKSHIRE
WANTED: A couple want to get married abroad next winter, with a reception for about a dozen people. They are looking for a two-week holiday in a honeymoon suite. BUDGET: £9,000
WINNING AGENT
OWNER/DIRECTOR, TRAVELGATE MELANIE O’BOYLE
‘ VERDICT
Although an exact quote wasn’t given by TravelGate, the Mystery Shopper was impressed by the agency’s bespoke service. Kuoni and Tui didn’t do as much to establish what was important to the couple.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
80% Kuoni JAMES STREET
An enthusiastic agent acknowledged me immediately. Saint Lucia was suggested, flying Virgin Atlantic from Gatwick in February 2019, staying in a garden-
view room at the Rendezvous Hotel on an all-inclusive basis. Priced at £7,914, the package included the ceremony, documents, wine reception, cake,
bouquet and a massage. I was told a $250 tax had to be paid locally. The service was good, but the agent seemed more interested in planning their own wedding.
78% Tui 18 OXFORD STREET A kind and patient agent offered me
two weeks in a sea-view room at Sugar Beach Hotel in Mauritius from Tui’s
Faraway Shores brochure, flying from Gatwick in February 2019, for £8,899. The package included a co-ordinator, decorated venue, flowers, cake, live
music, champagne, photography, canapes and a coconut planting ceremony. I felt the cost was inflated because of my budget. Full details were given, but the agent’s service seemed a bit formulaic.
We tailor-make lots of honeymoons,
so it was really exciting to be part of their wedding plans and put together some nice
options within their budget. I hope they are getting married as they were such a nice couple.
TravelGate 11 ALBERT STREET
The shop was clean, with a well-stocked brochure area. I was acknowledged as soon as I walked in. I was told the shop
offered a bespoke service, so it would be impossible to be provide an exact quote
there and then. But a standard half-board package in a superior room at LUX Le
Morne, in Mauritius, including the wedding and flights, was quoted at £9,250. The
wedding included the service and legal documents, a dedicated co-ordinator and the wedding menu. Optional extras
included photography, spa sessions, live music, hair and make-up, champagne and the cake. I was given lots of details about the service and the island, and felt confident the best options would be researched in more detail after my visit.
84% THIS WEEK’S WINNER
44
travelweekly.co.uk 1 February 2018
WIN!
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