SUPPLIER ARTICLE
FASTER SERVICE AND A UNIQUE EXPERIENCE, WHEREVER CUSTOMERS WANT IT, PROVIDED BY STAFF WITH 360-DEGREE VISION!
Foodservice technologies that give customers more control make life easier for staff and help deliver efficient and profitable business
MOBILE POS IS THE ORDER OF THE DAY! The shift to enable service mobility mirrors customers’ increasing preference for mobile payment and ordering. For the hospitality provider, mobile ordering provides greater flexibility to operations and improves the cus- tomer experience. All at a lower cost. Comprehensive Android apps that pro- vide staff with all the features required for table service in F&B outlets, from bars to fine- dining restaurants, are the order of the day! Fast and intuitive user interfaces, and fea- tures that include room posting (for hotels), payment, full print routing and other key functions such as seat assignment, voids and discounts are vital. Flexible hardware options are also top of the list, allowing deployment on preferred devices that are just right for that environment.
SELF-ORDER KIOSKS GIVE CUSTOMERS MORE CONTROL
Letting customers use self-order kiosks to view the menu and place orders, without having to
34 | Technology Prospectus 2018
with a powerful analytics engine, will facili- tate the provision of real-time suggestions (‘whispers’) to F&B staff… with individualised cues and offers so they can give customers a uniquely tailored service while also making upsell recommendations.
join a queue at the service counter, reduces waiting times and customer frustrations. It also allows for quick payment using the cus- tomer’s preferred method. Orders are then processed automatically and sent through to the kitchen display system. Once the order has been prepared, a notification is sent to a cus- tomer tag screen marked ‘ready for collection’. SIMPLE. QUICK. EFFICIENT.
‘WHISPERS’ FOR A UNIQUELY TAILORED SERVICE New enterprise service bus technology deliv- ers a seamless, integrated ecosystem to hospitality providers. As part of this infra- structure a point of sale system, combined
EXTEND CUSTOMER SERVICE BEYOND THE RESTAURANT By placing service call buttons in areas that are not fully serviced, such as lobbies or gardens, it is easy and economical to extend the ser- vice area coverage and maximise sales oppor- tunities. Customers summon service and their calls are received discreetly on a waiter’s smart wrist receiver. This means no more arm waving to fight for the waiter’s attention, and customers can relax knowing they’ll be served promptly and fairly. For serving staff it means they no longer need to have eyes in the back of their heads!
Learn more by getting in touch at
www.xnprotel.com/contact-us
www.thecaterer.com
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