SUPPLIER ARTICLE
MANAGING YOUR STAFF BETTER WITH NEWBRIDGE
B
ar, restaurant and hotel owners often find managing their staff one of the hardest jobs to do. It can also be one of the great-
est controllable expenses, and there are many ways in which you might try to manage those costs. One of the smartest ways, which you may not have thought of, is to have a high-level epos system in place. Those in charge can then not only manage staff performance, but also save their businesses time and money. Systems like Newbridge Software’s provide managers with ways to easily measure perfor- mance, and train, reward and motivate staff. It also helps with managing work patterns and even uncovering fraudulent behaviour. Below, one of Newbridge Software’s direc- tors, Rob Barclay, talks about a number of ways to exploit the information generated by our software to increase staff performance and improve businesses from within.
MEASURING PERFORMANCE “I know what it’s like to run a busy business with multiple outlets. You employ waiting
32 | Technology Prospectus 2018
staff – some full-time, many part-time. While you’re focusing on the essentials, how easy is it to measure how each member of your front-of- house team is performing? Using the unique sign-on process to your epos system, it’s simple to analyse the transactions each mem- ber of staff puts through: who is generat- ing the biggest sales and upselling the most specials and extras.”
HIGHLIGHTING TRAINING NEEDS “By analysing the performance of each member of staff – something that is almost impossible to do manually, but made simple at the touch of button – you’ll be able to focus on those who are not upselling and making mistakes at the till, be it by entering products wrongly or cancelling orders. Thanks to this
data, you’ll be able to target training at under- performing staff.”
PROTECTING STAFF AND REDUCING SHRINKAGE
“Shrinkage is a fact of life, but it’s tough for staff that are completely honest when one of their colleagues signs on with their ID and commits a fraudulent act – intentionally or otherwise. Your Newbridge system provides a secure individual sign-on via a unique ID. Not only does this reduce shrinkage and pilfering by showing up voids, but it means till misuse due to error or lack of diligence can be quickly identified.”
PEOPLE POWER Newbridge’s epos solutions are multifaceted business tools that can do much, much more than just process point-of-sale transactions. Giving your business “people power” is just one of their many assets. Find out more at
www.newbridgesoftware.co.uk
www.thecaterer.com
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