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PERSPECTIVES


SERICMITH


Dassault’s Reigning “King of Spares” Masters Unpredictable Territory


By Jessica Buel F ALCONER ISSUE 48


FORESIGHT & STRATEGY UNDER PRESSURE


Eric Smith displays a mild-mannered, understated presence. As director of the spare service parts center at Dassault Falcon Jet, Smith knows how to keep things in hand. He has mastered the art of getting customers what they need, when they need it, often in adverse conditions. In fact, Smith’s daily duties bear a striking resemblance to the chess tournaments he competed in during his younger years.


Foresight is key in both endeavors, and the chess game, much like the service department, belies a calm that takes foresight and strategy to manage. Smith says the job suits him. After all, he never liked to be the center of attention and prefers to make things happen behind the scenes.


Smith maintains he always knew this was the type of work that suited him best. As an undergraduate at SUNY Binghamton, Smith was a political science major. He bore none of the extroverted political aspirations, but all of the politician’s strategy, he says.


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