Round-up | NEWS CONTENTS
NEWS, COMMENT & OPINION 6 News
A round-up of the latest KBB news 22 Paul Da Silva
The art of lead management 24 Hayley Simmons
Navigate the world of social media 26 Darren Taylor
Searle & Taylor’s MD talks reviews 28 Sandy Armitage
Hear about the journey this designer made from opulence to eco
30 Stuart Hobbs
Rothley UK’s MD on the importance of creating the best in-store experience
PRODUCTS & SUPPLIERS 37 Supplier profi le
Falmec UK boss Sean Drumm on doing the best for independents
42 Shopfl oor analysis When should retailers open their showrooms?
45 Supplier profi le
Sofi a Charalambous reveals her plans to grow the Origins Living business
50 Show review What was hot at IFA Berlin?
RETAIL 66 Retailer profi le
We visit Birkdale Kitchen Co and check out its connected showroom
70 Case study
A relaxing and bold bathroom by Amberth in London
74 Showroom of the month The Et Lorem showroom in Reading
Product feature: A look at connected kitchen and bathroom products pg 54
kbbreview.com
Follow @kbbreview on Twitter for news and live updates from events
kbbreview.com for news, views, blogs, jobs, features and subscriptions Editorial Editor
Rebecca Nottingham 020 8515 2073
Advertising
Managing director
Julie Williams October 2022 ·
Commercial director Tara McTigue
Sales
manager Dean
Buckingham
Account manager Lizzie
Keshishian
Account manager
Alan Rogers
Deputy editor Vicki Evans 020 8515 2045
Sub-editor Chris
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communications across different brands and media platforms contact: Managing director Julie Williams 020 8515 2150
For print and online advertising contact: Commercial director Tara McTigue 020 8515 2071
Art editor Erica Warden
Production and design editor Jodie Byrne
Owner Patrick Taylor
Managing editor Andrew Davies
Digital designer strategist Matt Balmer
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Analysis: How is the energy crisis affecting you and your suppliers? pg 34
The kbbreview interview: We speak to Lisa Lalor, MD of Neville Johnson pg 32
T EDITOR’S COMMENT
MONEY’S TOO TIGHT TO MENTION
hanks to the pandemic and the war in Ukraine, people the world over are having to come to terms with increases in the cost of living. In the UK, of course, a major driver of those increases is the rocketing price of energy. But, as I’m sure you’re all too aware – these increases aren’t limited to homeowners. Anyone running a business will also be feeling the pinch. In fact, the energy crisis is in danger of rapidly turning into business crisis.
Our analysis [pages 34-35] looks at the wider economic implications of these high energy bills and how they are likely to affect you, your
showroom and, ultimately, your customers. It’s not all doom and gloom, though, I promise. Both our supplier
profi les this month highlight the importance and signifi cance many brands are putting on the independent retail sector these days. Falmec UK MD Sean Drumm, for instance, describes the appliance brand as “100% committed to independents” [pages 37-39] and Sofi a Charalambous, co-founder of bathroom accessories specialist, Origins Living, reveals how its bricks-and-mortar showroom network is driving its growth [pages 45-47]. Also, while perhaps not directly linked to independents, this month’s kbbreview interview [pages 32-33] is with Lisa Lalor, the MD of Neville Johnson Furniture. Although, as a direct-to-consumer, bespoke furniture brand, it sits on the periphery of our sector, she puts forward some interesting perspectives and areas of focus for KBB retailers to consider. As always, your feedback on these and any other topic covered in the issue is greatly appreciated. And, just in case the four-page cover wrap didn’t hammer the point home… you only have until November 17 to get your entries in for the 2023 Retail & Design Awards. Head to
kbbawards.co.uk for all the details.
Rebecca Nottingham, editor
rebecca@kbbreview.com
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