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04


News


contents 24


Analysis // Charging for design


08


12 14 16 18


With so many options available, what model works best for your business?


Interview // Scott Rotchell


Stepping into the role, Poggenpohl’s new head on continuity and focussing on customer experience


#PetsinShowrooms New in Showrooms


Opinion // You should be challenging yourself regularly


Opinion // The problem with pricing


20


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Kbbreview is a controlled circulation publication mailed free to registered readers who meet our terms and conditions. Otherwise, subscription rates are £98.40 per annum plus £24 post & packing (single copy £1 + £2p&p). Overseas subscriptions are £169 plus £48 post & packing. Taylist Media takes your privacy very seriously and will not share data you provide us with any third parties. For our full and updated privacy notice please see taylistmedia.com/privacy.


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The kbbreview Interview // Susie Townsend


The CEO of Harvey Jones on a successful turnaround, growth and identity


30 34 36 42 46 48 50 52


subscriptions To subscribe to kbbreview or change your subscription details


May 2026


Products // New in


Products // Minimalist kitchens


Products // Bathroom brassware


managing director


Adopted retailer // Artis Bathrooms


Retailer profi le // Cesar by Espresso


Shopfl oor // Adapting to a diffi cult market


Showroom of the Month // Interiors by Design


account manager


One last thing // Liam Ryan


ABC certif cation


1st January – 31st December 2023 – Average net circulation 13,911.


Total net circulation for the audit issue dated December 2023 – 10,432 – 100% individually requested by registered readers.


owner Patrick Taylor


events and operations director


Mark Pearson markpearson@taylistmedia.com


Lizzie Keshishian lizzie@taylistmedia.com 020 8515 2016


Julie Williams juliewilliams@taylistmedia.com 020 8515 2150


managing editor


Andrew Davies andrewdavies@taylistmedia.com 020 8515 2026


art editor


Jodie Byrne jodiebyrne@taylistmedia.com


news and features writer


Matt Baker mattbaker@taylistmedia.com 020 8515 2025


news and features writer


George Dean georgedean@taylistmedia.com 020 8515 2051


commercial director


Tara McTigue tara@taylistmedia.com 020 8515 2071


sales manager


Dean Buckingham dean@taylistmedia.com 020 8515 2058


digital design strategist


Matt Balmer mattbalmer@taylistmedia.com


kbbreview


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