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BEST PRACTICES


Some best practices exist to use the safety information coming from the line environment to continuously improve operational safety.


“Safety incident


reporting should be used to identify priority areas where operators can proactively address potential safety issues. Operators also can use the data again to measure whether subsequent actions have had the desired effect. There is collaboration across organizations to share this information so that weak signals can be detected and action taken early,” Haskins says. “ICAO Annex 19 now requires operators to have an SMS and strategic safety improvement plans. HeliOffshore has created an industry- wide safety performance model that is like an SMS, to collectively drive an improvement program and to use data to understand where we should be in terms of safe operations.”


A best practice used at CHC is to review safety reports daily and when something is significant, the matter is briefed to


the leadership team immediately. “It is important that the people making the report know that their input is viewed quickly and at the right level. All of the reports are given a risk rating and managed with accountability to closure and circulated through all stakeholders related to the issue until they are resolved. Risk is also reassessed when all mitigating actions are completed. Visibility of the report in its final form is also an important part of the feedback process,” Trapp says.


“Unquestionably the best practice for promoting reporting and continuous improvement is timely feedback for those that take the time to report. Also, an operator should keep them informed of progress and decisions taken to resolve the reported issue,” Jacobs says.


One of our main aims has been to encourage an increasing percentage of our reports to be proactive in nature, and we have seen considerable success in getting that focus and engagement,” says Duncan Trapp, vice president of safety and quality at CHC.


“The implementation of an SMS, when done properly, has a definite positive impact on safety reporting in helicopter operations. Reinforcement of SMS tenets like safety information sharing and just/fair culture contribute to a willingness for employees to report hazards and events,” says Willis Jacobs, safety and quality manager at Cougar Helicopters.


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