er Service port


To enhance support for its operators, Airbus Helicopters has invested over $58 million (USD) in a new state- of-the-art, 80,000-square-foot dynamic component assembly and repair/overhaul center. The facility was designed with innovative features such as pressurized workspace for dust control, autonomous parts delivery, and lighting specifications to improve quality control. And it’s set up to meet FAR Part 145 and 121 standards. Photo: Airbus Helicopters


Concurrently, the H160 entered service with an innovative support concept that is highly digital. With the industry’s first computerized rotorcraft flight manual, H160 pilots can access everything they need right on an iPad in the cockpit.


They can create a flight plan on the iPad and reference the user manual within the program. In the same vein, H160 technicians have access to new- generation technical documentation featuring 3D illustrations, and engine maintenance aligns with general aircraft maintenance. Moreover, there is clear communication between the operators and Airbus Helicopters since data transfer from the aircraft is automatic.


Finally for U.S. customers, there is new customer support leadership in Niko Szodruch. He is responsible for supporting more than 800 customers across the region while leading development of the strategic service plan in North America. Szodruch formerly oversaw the global helicopter and retrofit business for Airbus Helicopters.


In summary, Airbus Helicopters is making long bets and investing in new technologies that its leaders believe will improve the helicopter and eVTOL industry. Will these investments change the helicopter industry for the better and pay off? If past is prologue, don’t bet against them.


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