Custome and Supp
Customer Service and Support
In an era of lackluster support with many American companies, it is refreshing to hear about Airbus Helicopters’ ramped- up plans to support its customers.
New customers or customers taking delivery of a new aircraft type in their fleet will fall into the category of HCare Initial. Current customers already operating Airbus helicopters are oriented toward HCare In-service, while HCare Lifetime is for customers looking to start a long- term service collaboration with Airbus.
Christoph Zammert, EVP of Support and Services, recently reported on the company statistics to provide perspective on the scope of customer service with Airbus Helicopters:
• • •
3,111 operators
12,012 helicopters in-service 153 countries
• 5,000 employees at Airbus •
•
2,500 helicopters covered by global support contracts
1,500 connected helicopters
• 31 customer centers and affiliated sites
• 5 technical support hubs (France, Germany, USA, Singapore, Mexico) 92 service centers
• •
18 training and simulation centers
• 85% of operators each own fewer than five helicopters
With operators in so many diverse locations, the company has set up AirbusWorld, an online customer platform.
68 Mar/Apr 2022
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78
