“IN 2014 ALONE, THE COMPANY FLEW OVER 41,000 FLIGHT HOURS. JOHN MANDERNACH, VP OF MAINTENANCE, AND HIS TEAM HAVE THEIR WORK CUT OUT FOR THEM TO KEEP THEIR AVAILABILITY RATE AT 100 PERCENT.”


the surface a bit and understanding their business model, one can see that there is a method to the madness. A legitimate philosophy does exist, and again it all comes back to one thing: provide guests that amazing experience. An unscheduled maintenance event could well be the diff erence in a guest having a great time — or a crappy one.


Although unscheduled maintenance events are inevitable in any helicopter operation, in a busy tour operation they are deemed the devil since downtime equals dollars. Maverick takes a pragmatic approach and views extra money and man-hours spent on maintenance as an investment. When I was in the maintenance facility, I witnessed mechanics working together to complete a task. One mechanic would perform a


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